Dog & Cat Vets in Southampton

## Summary Heathside Veterinary Surgery offers routine and advanced in-house diagnostics and procedures (including radiography, ECG, endoscopy, and laparoscopic spays) and states it provides 24-hour emergency cover, 365 days a year. It’s also listed as a veterinary nurse training facility. In recent reviews, owners repeatedly mention vets taking time to explain options (including treatment prices), fitting people in when appointment mistakes happen, and small touches like providing a certificate. Practical details noted include separate areas for cats/small animals and dogs, and staff assistance with a ramp due to awkward access. ## Services Based on the clinic website summary and customer reviews, services mentioned include: - Consultations - Surgery/operations (including neutering and laparoscopic spays) - Dentistry - Hospitalisation - In-house laboratory work - Radiography (X-rays) - ECG - Blood pressure monitoring - Endoscopy - Pharmacy/dispensing - K-Laser - Nurse clinics - Emergency care: stated 24-hour emergency cover, 365 days per year, with an emergency service outside usual surgery hours ## People No individual clinicians are named in the information provided. What owners describe includes: - Vets taking time during appointments and explaining conditions and next steps clearly (“explained everything… nothing was too much trouble”). - Staff keeping owners informed about treatment options and prices before proceeding. - Front-desk/clinic team flexibility: one reviewer says they were still “slotted… into an appointment” after getting the day wrong. ## Reviews **Google rating: 4.7 stars from 331 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear explanations and unhurried consultations (owners describe vets spending time and talking things through). - Communication throughout care, including discussing options and expected costs before treatment. - A welcoming setup for different pets: separate areas for cats/small animals and dogs were specifically appreciated. - Practical help and “small touches”: staff assistance with access (ramp mentioned) and a “certificate” provided after a visit.

## Summary Chilworth Veterinary Surgery describes itself as an **independent practice** (not part of a corporate group) and multiple reviews mention switching from “corporate” vets to this clinic. The website and reviews both point to a setup geared toward **in-house out‑of‑hours/overnight care**, with owners describing late-evening, weekend, and overnight updates during hospital stays. Concrete details owners repeatedly mention include: - **Same-day urgent care out of hours:** one owner was invited to bring their cat in just before 7pm on New Year’s Eve and was seen straight away. - **In-house 24/7-style support and updates:** owners describe emergency admissions with **overnight monitoring** and updates by **text/WhatsApp (including videos)** plus multiple calls per day during hospitalisation. - **Diagnostics and surgery discussed in reviews:** dental cleaning with **X‑rays**, **scans** for suspected UTI, and surgery for **bladder stones** complicated by **septic peritonitis** (with several nights’ hospital stay). - **Follow-up behaviour:** follow-up appointment arranged after an unwell cat visit; a next-day/early call to check on a dog after seizures/end‑of‑life guidance; a post-anaesthetic follow-up check mentioned after dental work. The website also highlights **“latest diagnostic equipment”** and **state-of-the-art facilities**; several reviewers independently describe the clinic as **modern and immaculate** and mention being shown around the facilities. ## Services Based on the website summary and the latest reviews, services mentioned include: - **In-house out-of-hours emergency care**, described by reviewers as **24/7 emergency care** with overnight staff/monitoring. - **Emergency consultations and admissions** (e.g., an emergency appointment with an “emergency stay” for a dog; urgent cat consult late evening). - **Hospitalisation/overnight care**, with progress updates by text/WhatsApp and phone calls during admission (as described by owners). - **Diagnostics:** X-rays (mentioned alongside dental work), and scans used to identify bladder stones. - **Dental care:** dental cleaning; discussion of anaesthetic and a follow-up check after anaesthetic. - **Surgery:** bladder stone surgery; management of a complex surgical case involving septic peritonitis (as described by the owner). - **Medication administration and prescribing:** medication given at the clinic and prescribed for home use; guidance on using rectal diazepam for seizures in an end-of-life situation (owner report). - **End-of-life support:** guidance during a seizure crisis and a vet-and-nurse visit arranged for a dog on end-of-life care (as described in a review). ## People Named staff mentioned in the latest reviews: - **Andrei (vet):** repeatedly described as taking time to **explain plans and medications thoroughly** and not rushing appointments (including on New Year’s Eve). Owners also describe practical handling choices (e.g., **getting down on the floor** to approach a dog that disliked the consult table). In a complex hospital case, the owner reports **frequent updates** and detailed discussions, including speaking with the owner during surgery via speakerphone. - **Mario (vet):** described as kind and supportive when contacted before the owner was registered, and as providing an “outstanding” first visit for an older dog. - **Dan (team member/nurse, role not explicitly stated):** mentioned sending **overnight text updates** during an emergency stay; another owner refers to “all the other wonderful nurses”. - **Daisy (receptionist):** specifically mentioned greeting a dog by coming from behind the desk to say hello; multiple reviews mention friendly reception staff. ## Reviews **Google rating: 5 stars from 55 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Out-of-hours responsiveness and emergency access:** owners describe being seen promptly in the evening, weekend, and during holiday periods, including admission and overnight monitoring. - **Frequent, specific communication during hospital stays:** texts/WhatsApp updates (including videos) and multiple calls per day are mentioned, alongside thorough explanations of diagnoses, treatment plans, and medications. - **Clean, modern facilities and tours:** several owners note the clinic is spotless/immaculate and describe being shown around the facilities. - **Procedural care described in detail:** examples include dental cleaning with X-rays and post-anaesthetic follow-up; scans revealing 30+ bladder stones and subsequent surgery with several nights of hospitalisation. - **Pricing is mentioned but not quantified:** a few owners describe prices as “affordable” or “more reasonable” than other practices, without giving specific amounts.

## Summary Hedge End Veterinary Health Centre treats dogs, cats, rabbits, and other small animals, and the website points owners to guidance on what to do in an emergency when the practice is closed. Reviews describe it as a corporate practice (no group name stated), but several clients say it feels personal in day-to-day care. Owners repeatedly mention same-day appointments when needed, clear explanations of diagnoses and treatment options, and supportive end-of-life care discussions for elderly cats. ## Services - Care for **dogs, cats, rabbits, and other small animals** (as stated on the clinic website). - **Consultations included** as part of a **Pet Health Club® Plus** plan (plan details beyond this aren’t provided in the available site text). - **Emergency when closed:** the website states there is information on what to do when the clinic is closed (no specific provider or process is included in the provided summary). - From reviews: vets **explain diagnoses clearly** and **discuss treatment options**, and multiple owners describe **support during end-of-life care** for cats. ## People - **Simon (vet)**: mentioned by name as a “senior vet” in one review; the client credits him (and other vets and nurses) with “excellent and appropriate care,” and specifically values **clear explanations** and **treatment discussions**. - **Reception team**: described as welcoming and accommodating; one owner highlights that visits that feel daunting are made easier starting from reception, and another notes they were given **aftercare information** and reassurance as an anxious owner. ## Reviews **4.8 stars from 251 reviews.** Themes below are drawn from the latest written reviews available to us. - **Long-term client relationships:** multiple reviewers mention using the practice for 10+ years, including keeping cats registered from kittenhood into old age. - **Access to care:** one reviewer reports getting a **same-day appointment every time** they needed one. - **Communication and decision-making:** several reviews emphasise **clear explanations** and **talking through treatment options**, including reassurance for anxious owners and being sent away with **aftercare information**. - **End-of-life support:** owners describe vets being **kind, patient, and supportive** when caring for elderly cats and during euthanasia decisions. - **Corporate but personal experience:** one reviewer explicitly says it’s a corporate practice but feels like an independent because of how the team treats clients and pets.

## Summary Christopher Carter Veterinary Surgeons offers routine and surgical veterinary care for a range of pets (including cats, dogs and small animals), alongside proactive healthcare plans branded as Pet Health Club®. The practice website highlights vaccinations that include a free general health check, and surgery options that explicitly include orthopaedic work such as fracture repairs. In recent reviews, owners often describe clear explanations during appointments and gentle handling (including during difficult visits such as euthanasia), while one recent negative review describes a very different experience—feeling their concerns about a pet’s deterioration weren’t taken seriously and that medication was repeatedly increased rather than discussing comfort-focused options. Concrete details supported by the available information: - Vaccinations are described as including a **free general health check** (website). - **General surgery** is offered, including **neutering** and **orthopaedic fracture repairs** (website). - A **Pet Health Club® Plus** plan is advertised as including **unlimited consultations** and **24/7 access to an online vet** (website). - Reviews mention a **wellness screen for two cats** carried out by named staff members (reviews). ## Services - **Consultations & general health examinations** (website). - **Vaccinations** (primary courses and boosters), stated to include a **free general health check** (website). - **General surgery**, including: - **Neutering** (website) - **Orthopaedic surgery** such as **fracture repairs** (website) - **Advice on husbandry and animal management**, including parasite-related guidance/treatment such as **fleas and worming** (website). - **Species seen** (as listed): **cats, dogs, rabbits, guinea pigs, ferrets, hamsters** (website). - **Proactive healthcare plans** under **Pet Health Club®** (website), including a “Plus” option advertised with **unlimited consultations** and **24/7 online vet access** (website). - **Veterinary nurse training facility** (clinic data). - **Emergency veterinary services** are listed in clinic data, but specific out-of-hours arrangements aren’t described in the website summary provided. ## People - **Morgan and Chloe**: mentioned by name in a review as conducting a **wellness screen for two cats**, with the owner highlighting friendly handling and thorough answers to questions (review). - **Chris and Sue**: referenced by one long-term client as part of what they value about the practice continuing to operate “as Chris and Sue would want” (review); roles/titles aren’t stated in the materials provided. ## Reviews **Google rating: 4.7 stars from 464 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Gentle handling and calm support during emotionally difficult visits**, including euthanasia; one owner described kindness from the initial phone call through the appointment (review). - **Clear explanations and not feeling rushed**, particularly in a difficult cat appointment where the team “took the time to explain everything clearly” (review). - **Long-term continuity**: multiple owners mention using the practice for many years/decades and across multiple pets (reviews). - **Preventive care experiences**: a cat owner specifically mentions a **wellness screen** and valued staff answering questions thoroughly (review). - **A notable negative outlier**: one reviewer reports feeling their concerns about a pet dying were not listened to, describing repeated medication increases and a lack of honesty about prognosis; this conflicts with other reviews emphasising communication and support (review).

## Summary Adelaide Veterinary Centre has been operating since 1985 (moving to its current site in 1988) and is a **veterinary nurse training facility**. The practice website notes it is **not currently open to new registrations**, and asks people **not to sign up to the Pet Health Plan unless they are already registered clients**. From the latest reviews, owners most often describe long-term use over many years, with specific mentions of vets taking time with nervous pets (e.g., a highly anxious dog) and supporting more complex ongoing care (including multiple rabbits over a difficult year). One recent review sharply disagrees, describing unacceptable diagnosis/treatment and a distressing comment from reception around cremation before a pet had died. ## Services Services explicitly referenced in the website summary and reviews include: - **Routine care:** annual health check-ups and **vaccinations (“jabs”)**. - **Rabbit/exotic small pet care:** multiple reviews describe ongoing veterinary support for **rabbits** over an extended period. - **Consultations for illness/concerns:** owners mention receiving **advice** and being offered **treatment options**. - **End-of-life/serious illness discussions:** one reviewer refers to cancer treatment choices (mentioning **steroids vs chemotherapy**) and cremation being raised by a receptionist (raised as a negative experience). ## People Named team members mentioned in reviews: - **Ben (vet):** repeatedly described as **patient with nervous/anxious pets**, and “very knowledgeable,” with owners highlighting that he took time during appointments and provided advice. - **Miguel (vet):** mentioned during a cat’s annual check-up/vaccinations; praised for **greeting and speaking quietly** to the cat before examining/doing anything. - **Luke and Cassidy:** credited by a rabbit owner with sustained support through a “tough year” involving multiple rabbits. - **Scott:** singled out by one reviewer as “amazing & so kind,” with the same review saying the practice is **generous in discussing treatment options**. - **Reception team:** often described as welcoming and helpful, but one review reports an **insensitive question about cremation before a pet had died**. ## Reviews **4.8 stars from 136 reviews.** Themes below are drawn from the latest written reviews available to us. - Many reviews describe **long-term loyalty** (e.g., ~20 years) and a strong sense of **trust** in the team. - Owners repeatedly mention **handling anxious animals patiently**, including taking time to settle pets before examination. - Several reviews highlight **support through ongoing or complex situations**, particularly with rabbits. - One recent 1-star review conflicts with the overall pattern, alleging poor diagnosis/treatment decisions, concern about a “money” focus, and a specific complaint about **lack of empathy** in an end-of-life context.