Pet Vet – Vets in Southampton
Clinic Overview
- Some owners report strong care and a calm experience: recent positives mention friendly staff, long-term care for multiple cats, a calm atmosphere, and a clear, detailed consultation for an exotic pet. - Clinical outcomes can be praised in specific cases: one reviewer said Monique did an excellent job removing a tumour from a hamster’s lip, and another described the service as very quick and efficient. - Communication and empathy remain recurring concerns: several reviewers say they felt dismissed, not listened to, or unsupported, including complaints about handling a nervous rescue puppy and the timing of updates during a kitten’s castration.
Services
- •General small-animal care: routine consultations and treatment for common pet health needs across the clinic’s two Southampton sites.
- •Emergency care: emergency support is available, with VetsNow handling out-of-hours emergencies.
- •Surgery and procedures: reviews mention neutering/castration, microchipping, tumour removal, and euthanasia. One owner said a same-day euthanasia appointment was arranged and that they were offered a side entrance rather than using the waiting room.
- •Diagnostics and follow-up treatment: reviews reference blood tests, urine samples, sedated X-rays, and wound dressing changes.
- •Preventive care and prescriptions: flea and worming treatments are mentioned, including repeat prescription requests.
- •Exotic and small-pet cases: recent reviews mention a same-day appointment with an exotic vet for a leopard gecko and surgery for a hamster.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews frequently raise pricing as a concern, including reports of £300 for a wound dressing change and hundreds of pounds weekly during a diagnostic workup, although one recent reviewer felt the cost of a hamster operation was reasonable for the complexity involved.
People
Recent reviews specifically praise Monique for a successful hamster tumour operation. Older reviews also mention a staff member named Being. Across reviews, the vet nurses and reception team are praised by some owners as lovely, caring, and friendly, while others describe parts of the team as rude or dismissive.
Reviews
Pet Vet has 3.7 stars on Google from 165 reviews. Recent feedback is mixed, but negative experiences still appear more often than positive ones.
- •Some owners report strong care and a calm experience: recent positives mention friendly staff, long-term care for multiple cats, a calm atmosphere, and a clear, detailed consultation for an exotic pet.
- •Clinical outcomes can be praised in specific cases: one reviewer said Monique did an excellent job removing a tumour from a hamster’s lip, and another described the service as very quick and efficient.
- •Communication and empathy remain recurring concerns: several reviewers say they felt dismissed, not listened to, or unsupported, including complaints about handling a nervous rescue puppy and the timing of updates during a kitten’s castration.
- •Costs and trust are still major themes: some owners describe pricing as high or profit-focused, with complaints about repeated testing, prescription handling, and being asked for payment before a euthanasia procedure.
