Orchard Vets

Orchard Vets is part of the Unicorn Vets group and promotes a Pet Health Club® Plus plan where consultations are included, alongside options like Video Vet and online pet advice. Reviews suggest the practice deals with both routine care and urgent problems: examples include a cat operation (where the owner says another practice had suggested euthanasia) and an unplanned emergency where a dog was sedated to remove a piece of bone stuck in its mouth. Practical policies mentioned include needing 7 days’ notice for food or medication orders (due to delivery changes).

Owner experiences are mixed: many describe clear explanations, calm handling of anxious pets, and supportive reception staff, while a small number describe poor advice and a rushed appointment with record-keeping issues.

Services

Services and capabilities mentioned in the available sources include

• •Pet Health Club® Plus plan with consultations included (as advertised on the clinic website).
• •Video Vet (as advertised on the clinic website).
• •Emergency presentation handling: one owner describes bringing in a dog unregistered and unannounced with bone stuck in the mouth, with the team sedating and resolving it quickly.
• •Surgery/operations: one owner reports their cat needed an operation and credits the vet’s care with a good long-term outcome.
• •Care planning and medication: one owner describes receiving a treatment plan explanation and being provided medication after their dog’s appointment.
• •Food/medication ordering policy: the clinic website states they require 7 days’ notice for food or medication orders.

Pricing

• •One reviewer reports paying £74 for an appointment they felt was brief and offered “very little advice.” (No other specific prices were provided in the available sources.)

People

Named team members mentioned in reviews

• •Claire/Clare (vet): described as providing thorough advice, clear explanations, and (in one account) helping an anxious older dog remain calm during an appointment, then explaining the treatment plan and bringing out medication.
• •Kim (reception): repeatedly mentioned for being calming and supportive when owners were worried, and for being kind/friendly during visits.
• •Moira (reception): described as kind, friendly, and helpful on the phone.
• •Zoe: mentioned alongside reception staff as helping to reassure an owner during a stressful situation.

Reviews

Google rating: 4.7 stars from 84 reviews.

• •Urgent problem-solving is specifically described (e.g., dog sedated and treated promptly for a bone stuck in the mouth, with the owner noting other patients were put on hold).
• •Clear explanations and follow-through: owners describe vets explaining treatment plans and providing medication, with one owner highlighting particularly thorough, clearly explained advice.
• •Supportive reception experience: multiple reviews single out reception staff by name for calming worried owners and being helpful by phone and in person.
• •Negative experiences also appear: some owners report “terrible advice”, and one describes a visit where the vet initially couldn’t find the pet’s record, didn’t check weight until prompted, and the owner felt the consultation was rushed relative to the £74 cost.