Orchard Vets – Vets in Southampton
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No Prices Tracked
Corporate
Clinic Overview
Orchard Vets in Southampton is part of the Unicorn Vets group and is owned by IVC Evidensia. The practice offers routine and urgent care, along with Pet Health Club® Plus, Video Vet, and online pet advice. Feedback commonly highlights calm, compassionate handling and clear explanations, while a small number of reviews mention poor advice, a rushed consultation, and occasional short-notice closures linked to staffing.
Services
- •Routine care and support plans: The practice promotes Pet Health Club® Plus with consultations included, as well as Video Vet and online pet advice.
- •Consultations and treatment planning: Reviews describe vets explaining treatment plans clearly and providing medication after appointments. Owners have also praised the team’s patient, kind, and calm approach, including with anxious older dogs.
- •Urgent care and procedures: Orchard Vets is described as handling unplanned urgent problems, including a dog that was sedated to remove a piece of bone stuck in its mouth. Another long-term client reports a cat operation with a very good outcome, and a recent reviewer praised the response when staff came out to help an injured dog brought in from the roadside.
- •Food and medication orders: The clinic states that 7 days’ notice is needed for food or medication orders.
Pricing
No published pricing information is currently available for this clinic.
People
Named team members mentioned by clients include
- •Claire / Clare (vet): praised for clear explanations, thorough advice, a warm manner, and calm handling of anxious pets.
- •Kim (reception): repeatedly described as kind, calming, and helpful during stressful visits.
- •Moira (reception): mentioned positively for being friendly and helpful, including on the phone.
- •Zoe: singled out for reassuring an owner during a difficult situation.
Reviews
Orchard Vets has a 4.7/5 Google rating from 88 reviews. Recent feedback is mixed, but the main themes are
- •Compassionate, calm care is a recurring positive, including a recent account of two vets coming out to a car to help an injured dog found in the road.
- •Friendly, patient service is mentioned in newer reviews, alongside older praise for clear explanations and supportive handling of anxious pets.
- •Reception staff remain a strong point in client feedback, with Kim, Moira, and Zoe all named positively for being reassuring and helpful.
- •A smaller number of reviews report poor advice, record-keeping issues, a very brief consultation, dissatisfaction with value for money, and occasional short-notice closures due to staffing problems.
