Orchard Vets

Orchard Vets in Southampton is part of the Unicorn Vets group and is owned by IVC Evidensia. The practice offers routine and urgent care, alongside Pet Health Club® Plus with consultations included, plus Video Vet and online pet advice. Client feedback highlights clear explanations, calm handling of anxious pets, and supportive reception staff, though a small number of recent comments describe poor advice and a rushed consultation.

Services

• •Routine care and support plans: Pet Health Club® Plus is advertised with consultations included, and the practice also promotes Video Vet and online pet advice.
• •Consultations and treatment planning: Reviews mention vets explaining treatment plans clearly and providing medication after appointments. One owner of an anxious older dog said their pet came out calm after the visit, with the plan explained clearly.
• •Urgent care and procedures: Owners describe the clinic handling unplanned urgent problems, including a dog that was sedated to remove a piece of bone stuck in its mouth. Another long-term client mentions a cat operation with a good outcome.
• •Food and medication orders: The clinic states that 7 days’ notice is needed for food or medication orders.

Pricing

No published pricing information is currently available for this clinic.

People

Named team members mentioned by clients include

• •Claire / Clare (vet): praised for thorough advice, clear explanations, warm manner, and calm handling of an anxious older dog.
• •Kim (reception): repeatedly described as kind, calming, and helpful during stressful visits.
• •Moira (reception): mentioned positively for being friendly and helpful, including on the phone.
• •Zoe: singled out for helping reassure an owner during a difficult situation.

Reviews

Orchard Vets has a 4.7/5 Google rating from 85 reviews. Recent written feedback is mixed overall.

• •Several owners describe the team as friendly, professional, and trustworthy, with strong praise for Claire/Clare’s explanations and manner.
• •Reception staff are a recurring positive theme, especially Kim, Moira, and Zoe, who are described as calming and supportive when owners are worried.
• •Reviews include specific examples of effective urgent and procedural care, including emergency sedation to remove a bone from a dog’s mouth and a cat operation with a strong long-term outcome.
• •A small number of negative reviews mention poor advice, and one recent complaint describes a brief consultation, record-keeping issues, and dissatisfaction with value for money.