Orchard Vets – Vets in Southampton
Clinic Overview
Orchard Vets, located in Southampton, is a well-regarded veterinary clinic with a strong overall reputation, reflected in its Google Maps rating of 4.7 stars from 84 reviews. This high rating suggests a generally positive experience for many clients, though it's important to consider the individual reviews for a balanced perspective.
One standout review, albeit negative, from Cheryl Weir rates the clinic at 1 star, highlighting issues with record-keeping and lack of thoroughness during her visit. Despite this isolated negative experience, the majority of reviews are overwhelmingly positive, praising the clinic's staff and services.
Several reviewers, including Suzy Nixon and Alison Waite, commend the clinic for its exceptional care and efficiency. Suzy mentions the excellent care provided by a vet named Claire, which saved her cat from a dire situation. Both Moira and Kim at the reception are consistently noted for their friendliness and helpfulness, enhancing the overall customer experience.
Alison Waite also appreciates the clinic's efficient appointment system and the compassionate care provided to her elderly dog, further underscoring the clinic's commitment to customer satisfaction.
Emergency care is another area where Orchard Vets shines, as detailed by N B1236, who had a positive experience during an unexpected visit. The clinic's staff managed the situation effectively and affordably, leaving a strong impression.
Graham Garret's review highlights the emotional support and thorough care provided by the staff, especially noting the calming influence of Kim and Zoe during a stressful time.
Overall, Orchard Vets appears to maintain a high standard of veterinary care, with a dedicated team that leaves a positive impact on their clients' experiences.
Animals Treated at Orchard Vets
Animals We Treat
Companion Animals
Opening Hours – Orchard Vets
Opening Hours
Hours
Reviews for Orchard Vets
Note: Showing the 5 most recent Google reviews out of 84 we track in total. Recent reviews may not be representative of overall sentiment.
Cath Mama
4 months ago
Carol Bostan
8 months ago
cheryl weir
9 months ago
Awful experience with Unicorn Vets. The vet firstly couldn't find any record of my dog (even though we took him there 3months before), then she found it but didn’t think to check the things she noted last time (ie his weight) - until I prompted her to weigh him. Was in there for about 8mins with very little advice other than some shoulder shrugs and paid £74 for the privilege. Will not be going back unfortunately.
cheryl weir
11 months ago
Awful experience with Unicorn Vets. The vet firstly couldn't find any record of my dog (even though we took him there 3months before), then she found it but didn’t think to check the things she noted last time (ie his weight) - until I prompted her to weigh him. Was in there for about 8mins with very little advice other than some shoulder shrugs and paid £74 for the privilege. Will not be going back unfortunately.
Che Johnson
a year ago
Excellent professional service thank you Trustworthy friendly vets
Lottie Meacher
a year ago
Terrible advice
Suzy Nixon
2 years ago
Without doubt the best vets in the area, by a long way. We have been coming here since 2020 when my cat needed an operation - with Claire’s excellent care she is now still in perfect health - another vet practice told me to have her put down! Moira and Kim on reception are both lovely, very kind and friendly both on coming in and leaving, and very helpful on the phone. Claire is by far the best vet we have ever visited, excellent thorough advice and explains things really clearly but also so warm and friendly. Always have fantastic service here and wouldn’t go anywhere else
Alison Waite
4 years ago
The new email system for routine appointments is very efficient and we were seen the same day. I called on arrival and waited outside, lovely Clare called me back to take some information then came out to collect my dog. My dog is 16 and gets anxious, so although I understand why, I was apprehensive about leaving her, but she came out very calm, accompanied by Clare who explained her treatment plan and brought out medication. For payment I contacted them the following day. They have clearly worked hard to find a system that ensures everyone is safe. Very friendly and efficient service, and I felt they really cared for my lovely old lady. I would recommend without hesitation.
N B1236
4 years ago
Bought my dog in unregistered and unannounced under an emergency with a piece of bone stuck in her mouth. They quickly sedated her and sorted it out. The price was really reasonable considering it was an emergency and they had to put all other patients on hold. The vet and all reception staff was so caring and helpful in a Horrible situation they couldn’t have been better and I would hesitate to return or recommend.
Graham Garret
5 years ago
At a difficult time in our lives with health issues, having our beloved dog being out of sorts too, with various health issues,has put quite a Strain on us! As 'Soon' as i spoke to Kim on reception this morning, along with Zoe thereafter,they calmed me down, Ensuring me it was Fixable! I actually felt that not only do they care for Marley(our German Shepherd), in such a Lovely way,but they were Counsellor to myself,and my concerns. I cannot speak Highly enough,of these Wonderful people and feel Very Lucky to have them as our vets 😍x Graham Garrett
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