The Pet Vet Southampton

The Pet Vet Southampton describes itself on its website as an independent, family-owned veterinary clinic. see pets 7 days a week and offers emergency appointments with a stated policy of no surcharge for weekends, evenings, or bank holidays, including for unregistered pets. The website also highlights Blue Paw accreditation for osteoarthritis care, plus options like at-home appointments.

Recent reviews back up a mix of strong clinical experiences and some recurring admin/pricing frustrations. Owners give concrete examples of care such as surgical removal of a grass seed from a dog’s paw with follow-up visits, and staff calmly handling nervous or “jumpy/aggressive” cats in the exam room. In contrast, multiple reviewers raise concerns about Pet Health Plan costs/terms (including unexpected fees and slow responses when trying to sort plan issues).

Services

From the clinic’s website and the latest reviews, services mentioned include

•Routine appointments
•Emergency appointments, with the clinic stating no extra surcharge for weekend/evening/bank-holiday emergency visits (including for unregistered customers)
•At-home appointments
•Dental procedures
•“Lumps and bumps” consultations
•Pet Health Plans
•Minor surgery, as described in a review (a grass seed surgically removed from a paw), with follow-up visits mentioned afterward
•Osteoarthritis care (the website states Blue Paw accreditation)

Pricing

Only prices/fees explicitly mentioned in reviews are included here

•One owner describes a Pet Health Plan costing £70/month, and says the discounts felt limited (they mention “only 10% off” on many items).
•One owner reports being charged a £314 “get out fee” when cancelling a plan, plus a later late fee, and says the case was then passed to debt collectors (they also mention an additional £90 fee that they say was ultimately not charged).
•Another owner says the plan required an annual vet visit not covered by the plan, adding an extra £55/year, and they felt this wasn’t disclosed in advance.

People

No individual clinicians are named in the information provided, but reviewers repeatedly mention

•Front-desk/welcome staff: described as welcoming on arrival, with one review specifically noting a clean waiting area.
•Veterinary team: multiple owners say vets took time to explain and answer questions, and were able to handle nervous pets calmly (examples include a cat described as “jumpy and aggressive,” and a nervous dog who the vet spent time reassuring).
•Admin/claims handling: one owner notes an insurance claim was handled quickly and their questions were answered, while others report slow callbacks and lost details when trying to set up a plan.

Reviews

4.2 stars from 508 reviews. - Strong experiences with treatment and communication: examples include a dog’s grass-seed removal surgery with follow-ups, and owners describing vets as informative and known to answer questions.

•Handling of anxious/reactive pets: multiple reviews describe staff calming and managing nervous or reactive cats/dogs so exams can be done smoothly.
•Clean, welcoming environment: owners mention a warm welcome and a clean waiting area.
•Insurance/admin can be efficient—but plan admin is a recurring complaint: one review praises fast insurance-claim processing, while other reviewers describe lost details, unreturned calls, and slow responses around joining/cancelling a plan.
•Pet Health Plan value/fees are contested: several reviews call the plan a “con/scam” or poor value, citing undisclosed extra costs (e.g., an annual visit fee) and unexpected cancellation/late fees, while other reviews do not mention pricing issues.

Reviews for The Pet Vet Southampton

Note: Showing the 5 most recent Google reviews out of 508 we track in total. Recent reviews may not be representative of overall sentiment.

Cait McDonnell

a month ago

Was recommended to sign up to a pet plan when looking at the £70 a month which it was costing me I did not think it was worth the money and thought it was a bit of a scam especially when most things was only 10% off and a lot I wouldn’t use so I cancelled it I was not told by the vets that I would get charged a get out fee of £314 which is outrageous. I asked if they could offer me a payment plan I was not getting quick responses and was left a week for responses and was charged another late fee with it being so close to Christmas is extremely stressful I was put to the debt collectors with another £90 fee luckily the debt collectors were extremely helpful and I wasn’t charge the extra £90 as they understood my circumstances. The vet are extremely unhelpful and don’t seem to care for their customers and only care for the money. My elderly cat after receiving the jabs seems to be unwell also I would avoid.

Linda Prosniewski

They are a really nice vets and are very careing after i lost my dog .

Mark Bennett

2 months ago

I have tried since may to join a pet plan .then I give all my details get the medication. But then it turns out thay have lost my details. I phone them 3 times I'm told thay will phone back.im still waiting I even go down and talk to someone .I'm told we will phone you and sort this out .I'm still waiting

Belinda Sue

Many thanks to everyone involved with our recent very positive encounter at the Pet Vet Southampton - my lively working Cocker spaniel Monty had to have a grass seed surgically removed from his paw. I think we saw a different member of staff each time we visited from first consultation through the operation day and follow up visits which could have felt impersonal/ disjointed but I have to say that each person was friendly, professional, informative and caring. On the admin side my insurance claim was handled quickly and all questions answered (I haven't had to make a claim before). Grateful thanks to you all from Monty & me. Sue E

sally martin

Staff very friendly, lovely atmosphere, et was very relaxed

Aaron Hill

a week ago

The practice itself nice, vets seem good and knowledgeable, would usually give 5 stars but their pet health plan is a bit of a con in my opinion. So your covered for flea and worm treatment for x amount a month, but to give it to you you have to see a vet once a year (not covered), so you need to factor in an extra £55 a year (which is fine if they tell you in advance... but they dont), which means my local vet would of been better value for money on their plan, however i couldn't know this as it isn't disclosed before taking the plan out that you HAVE to pay to see a vet on top once a year.. So hope this helps someone else.

Jason Cronin

Whilst not ideal we have had to visit The Pet Vet twice in the last three weeks and both experiences have been brilliant. From the warm welcome on arrival, clean waiting area through to the actual care it was as good as a visit to a vet could be. The consultation was on time with vet knowledgeable, informative and engaging. Great care and not ridiculously priced. Highly recommend The Pet Vet should you need care for your pet.

Deepa Balaji Rao

3 months ago

We have had such a great experience at the Pet Vet! The entire team is incredibly supportive, welcoming and helpful - from the front desk to the doctors. Our cat osho can be bit jumpy and aggressive, but the staff handles him with such calm and care. It’s amazing to see how relaxed he becomes in the exam room. They know exactly how to pacify him and get things done smoothly. Huge kudos to the team for their patience, professionalism and kindness. Highly recommended for anyone looking for a vet that truly understands and cares for our pets Deepa

Kerry Harris

Everyone working here are always so friendly and helpful, from the front desk upon arrival to when you leave. I know my Chi-Poo Monty is well looked after and cared for on his visits. The vets always takes the time to be friendly with him when as he gets very nervous. Thank you to all the team at Southampton for the spectacular work you do!

Marlena Palczak

5 months ago

I’ve been going to this veterinary clinic for years with my cats and couldn’t be happier. The team is always friendly and welcoming, and they offer appointment times that fit my schedule. The care and communication are excellent — I always feel my pets are in good hands.