The Pet Vet Southampton

The Pet Vet Southampton says it is an independent, family-owned practice in Southampton. It sees pets 7 days a week and offers emergency appointments with a stated policy of no extra surcharge for weekends, evenings or bank holidays, including for unregistered pets. The clinic also highlights Blue Paw accreditation for osteoarthritis care and offers at-home appointments.

Services

•Routine, urgent and emergency care: routine appointments, emergency appointments seven days a week, and at-home appointments. The clinic says it does not add extra emergency surcharges for weekends, evenings or bank holidays, including for unregistered pets.
•Surgery and procedures: dental procedures, “lumps and bumps” consultations, and minor surgery. Reviews also mention a grass seed removed from a dog’s paw, TPLO surgery, and a major operation to remove a tennis ball from a dog’s stomach.
•Longer-term and complex care: osteoarthritis care with Blue Paw accreditation. Reviews also describe ongoing support for dogs with hip dysplasia, epilepsy and pancreatitis.
•Handling and communication: owners often describe the team as calm, informative and caring, including with pets that need repeat visits or more involved treatment.
•Pet Health Plans: the clinic offers a Pet Health Plan.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review feedback on cost is mixed: some owners feel the care is worth it, while others describe the clinic as expensive and raise repeated concerns about Pet Health Plan value, cancellation charges and unclear terms.

People

No individual vets or nurses are named publicly here, but reviews consistently highlight a friendly front-of-house team and caring vets and nurses.

•Reception staff are often described as welcoming, helpful and polite.
•Vets and nurses are frequently praised for being kind, invested in pets, and supportive during surgery, ongoing treatment and end-of-life care.
•Administrative experiences are more mixed, with some complaints around slow responses and plan-related queries.

Reviews

The clinic has 4.2 stars from 547 Google reviews. Recent written feedback is mixed, with many positive comments about the team’s care and manner, alongside some recurring concerns about price and communication.

•Many owners praise the kind, friendly and welcoming staff, with several mentioning being seen promptly and feeling well looked after.
•Positive reviews often focus on strong clinical care, including support through major surgery, TPLO surgery, and long-term management of complex conditions.
•Several reviewers describe pets being comfortable and happy at the clinic, with comments about the team remembering animals and building trust over time.
•Negative comments mainly centre on overpricing, lack of information and Pet Health Plan complaints, including dissatisfaction with fees, cancellation costs and response times.

Reviews for The Pet Vet Southampton

Note: Showing the 10 most recent Google reviews out of 547 we track in total. Recent reviews may not be representative of overall sentiment.

Gillian Craddock

3 weeks ago

Very helpful , kind and polite .

Nikki King

Was seen within a couple of minutes of arriving , friendly staff

Steve Harris

Excellent care, really invested in our dog.

Eileen James

I had to change my cat to a nay vets because i had a problem of get to you about of bus

Samantha Baines

Such friendly and welcoming reception staff great friendly and helpful vets and nurses never had a bad visit

John Ellis

9 months ago

Everyone was truly caring, understanding and helpful to both pet and owners. Having to undergo a major operation to remove a tennis ball from his stomach, our dog; Big Stan couldn't have been in safer hands!

shettophotos come fly with skye

An amazing caring environment, your pets are your world and are your family. You protect your loved ones and you need to be able to trust someone to look after them, with these vets, I have pure and utter trust, I had a cocker spaniel called floki, who was ill from a pup with hip displcia, the vets were extremely loving and wanted the best for him, care and love came before cost, everything was done for him in a medical way, they managed his hip issues extremely well, unfortunately floki then had epilepsy and pancreatitis in his last year, so floki was at the vets most of the time, his reaction to the vets said everything, his couldn't get out of the car fast enough when arriving there, he always ran into the vets whilst on his lead, everyone knew him, they took time out to come from behind the desk and spent time with him. The day of his passing, he was loved by the vets, you could see this from all their team members and everyone knew his story and on going battle, he was happy, tail wagging but the decision needed to be made as he had the best life to this date however, his quality of life had taken a turn and he started give up the fight, he knew and I had to accept this. I now have a pup and I've gone back to these vets and I know their professionalism and their love and care to all the animals, if I moved away from Hampshire, I'd still come to this vets, already the team members know my pups name, spending time with him and still keep flokis name alive. There's never a wait for the appointments Nothing is ever to much, their care is always passed on to the human part of their patients.

Sinan Kyuchyuk

Poor customer service, lack of information and overpriced.

Meg

I’ve been using the Per Vet a couple of years now and I cannot fault them. My boy Griffy just had TPLO surgery and they have all been fantastic. Griff loves coming to the vets he loves everyone there. Would recommend to anyone. They care about the pets massively and that’s a nice thing to see

Dan

Avoid at all costs. Lack of information provided, excessive costs, extremely unhelpful when trying to rectify an issue or if you have any questions. If only they cared about your pet the same amount as making money. Will not be coming back. Much better alternatives around!