Vets4Pets Shirley

No call no nothing extremely poor will never use again

I am utterly disappointed with the treatment Loki received at Vets for Pets Shirley. Over approximately 5 weeks, Loki was seen countless times (each time by a different vet or nurse) for a persistent paw problem and underwent 2 procedures under general anaesthetic, as well as receiving antibiotics, steroids and other medication. Despite this, the underlying grass seeds were not identified or removed. I have attached a photograph of Loki’s paw taken on the day he was discharged as a patient. Naturally, we were concerned about the condition of his paw and decided to seek a second opinion. This same photograph subsequently raised concerns at the new practice. The second vet immediately recognised that something was not right, carried out an ultrasound and located the migrated grass seeds. Two grass seeds were subsequently found and removed under local anaesthetic, meaning Loki did not have to undergo another general anaesthetic. Vets for Pets did not offer us an ultrasound at any point throughout our consultations. We were offered an X ray as a last resort. When we specifically asked whether an X ray would identify a grass seed, we were told that it probably wouldn’t. After approximately 5 weeks, 2 procedures under general anaesthetic and multiple courses of treatment, it was extremely upsetting to discover that two grass seeds were still present and could be located and removed using ultrasound. Based on our experience, I would not use this practice again and would encourage other owners to seek a second opinion if their pet’s condition is not improving despite repeated treatment.

Reception’s very rude when asked if we can register our new kitten. We understand if the practice is busy, but it doesn’t justify the attitude they give towards their customers/callers. We all just want our furbabies to be looked after. Definitely needs a training for customer service 👎👎👎

The best team. excellent service. We are so happy,

I want to say a massive thank you to naomi for looking after my misty she has done a fantastic job and now misty is back to her normal self all thanks to the amazing work Naomi did so thank you.

0 Stars, shut these practices down. It’s been almost six months since I lost my cat Daisy — my whole world — and I still feel anxious whenever I think about this veterinary practice. Losing a pet is heartbreaking enough, but the unprofessionalism, lack of empathy, and poor communication from this clinic made the experience so much harder. Every interaction, whether over the phone or in person, felt cold and impersonal. Staff were often distracted by personal conversations or saying goodbye to colleagues instead of greeting us with care or compassion. There was no warmth, no kindness. The actual medical care Daisy received was adequate, and I do want to acknowledge that the vet who helped us during her final moments was professional and compassionate. She gave us time to say goodbye, and for that, I’m grateful. After Daisy passed, we faced weeks of frustration over our pet insurance claim, which should have been straightforward. Following the staff’s advice, we waited to submit one full claim for all of Daisy’s treatments — totaling over £1,000. Weeks went by with no updates. When we called, the receptionists kept telling us to contact the insurance company, who then told us to speak to the vet — a never-ending loop. After several calls and multiple in-person visits, I insisted they check the claim while I was there. Only then did they discover it had never been submitted at all — despite previously assuring us it had. They blamed a “spelling error,” but it quickly became clear it was never filed in the first place. No apology, no accountability — just a dismissive “wait for the payout.” This practice showed zero compassion, professionalism, or responsibility. At a time when we should have been grieving, we were forced to chase their mistakes. It made losing Daisy so much harder than it needed to be. Please don’t make the same mistake we did. Don’t be fooled by a few good reviews or a polished image — this large company clearly values profits over people (and pets). The lack of care and empathy from their staff speaks volumes.

Left the practice after many years after a series of poor appointments where I didn’t feel my dog was treated right, then on one occasion one nurse proudly told me she used a figure-8 head collar on her dog (horrific device! People should try on these things themselves before putting them on their dogs!), and another time another nurse/vet paraded her dog through reception on a choke lead. If they treat their own dogs this badly, no way was I taking mine back.

Left the practice after many years after a series of poor appointments where I didn’t feel my dog was treated right, then on one occasion one nurse proudly told me she used a figure-8 head collar on her dog (horrific device! People should try on these things themselves before putting them on their dogs!), and another time another nurse/vet paraded her dog through reception on a choke lead. If they treat their own dogs this badly, no way was I taking mine back.

My little chug Paris is so sociable and friendly but also a little nervous and looks to get reassurance through affection. She was recently spayed and I had been so nervous that being in a crate after surgery she would get bad anxiety. When I collected her I was shown videos of how much attention and love she had received (along with sitting on people’s laps during the daily team meeting getting lots of cuddles, rather than left in her crate) I was so so grateful for this, she seemed so happy and at ease. Huge thanks to her nurse Briony and the rest of the team at Companion Care Shirley, Southampton you are true treasures!!

My little chug Paris is so sociable and friendly but also a little nervous and looks to get reassurance through affection. She was recently spayed and I had been so nervous that being in a crate after surgery she would get bad anxiety. When I collected her I was shown videos of how much attention and love she had received (along with sitting on people’s laps during the daily team meeting getting lots of cuddles, rather than left in her crate) I was so so grateful for this, she seemed so happy and at ease. Huge thanks to her nurse Briony and the rest of the team at Companion Care Shirley, Southampton you are true treasures!!