Pet Doctors Botley

Decision-relevant details mentioned in reviews include: - In-car vaccinations were offered for nervous dogs, with a nurse giving injections outside to help settle them. - Euthanasia support is specifically described, with one owner highlighting kindness from booking through the appointment for a senior dog with dementia. - One owner reports an urgent visit after chocolate ingestion that they felt was handled with pressure and high cost, alongside later difficulties getting a response for an insurance claim.

Decision-relevant details mentioned in reviews include

•In-car vaccinations were offered for nervous dogs, with a nurse giving injections outside to help settle them.
•Euthanasia support is specifically described, with one owner highlighting kindness from booking through the appointment for a senior dog with dementia.
•One owner reports an urgent visit after chocolate ingestion that they felt was handled with pressure and high cost, alongside later difficulties getting a response for an insurance claim.
•A vet is described as having saved a cat’s life in a critical situation (no clinical details given).

Services

Services mentioned in the information available to us include

•Vaccinations, including a nurse administering injections in the car for dogs that were more settled that way (from reviews).
•End-of-life care / euthanasia (from reviews).
•Urgent/toxic ingestion assessment and treatment, described in the context of a dog that ate a small amount of chocolate and was given sickness tablets (from reviews).
•Care for an injured wild bird (pigeon), including the vet coming outside to assess first, and then advising that release wasn’t possible due to the severity of trauma (from reviews).

The website summary we were provided lists services such as consultations, dentistry, diagnostic tests/imaging, microchipping, neutering, nurse clinics, parasite control, surgery, vaccinations, cardiology referral services, blood pressure checks, travel documentation, grooming/nail clipping, anal sac expression, and home visits—but the same summary text also references a different Pet Doctors branch name, so it’s unclear how precisely that list applies to this clinic.

Pricing

•One review reports being charged £250 for treatment/medication given after a dog ate a small amount of chocolate (the reviewer felt this was unnecessary compared with an alternative they later learned about).

People

•Ambra (vet; role inferred from the review wording) is named in one review as having “saved my cat’s life” in an emergency situation.
•A nurse (not named) is praised for handling two dogs’ vaccinations calmly by administering injections in the car, which the owner says made the dogs more settled.
•Front-desk experiences are mixed in the reviews we have: one owner describes a receptionist as “lovely and caring,” while another describes a “hostile” interaction when trying to clarify an insurance claim and get a response.

Reviews

Google rating: 4.7 stars from 62 reviews.

•Owners repeatedly mention kindness during difficult situations, including end-of-life care for an elderly dog.
•Practical handling for anxious pets comes up (vaccinations done in the car to keep dogs settled).
•Some reviews describe above-and-beyond help for unusual cases, such as taking in and assessing an injured pigeon and explaining the outcome.
•There is a clear negative outlier alleging pressure around treatment choices/cost for a chocolate-ingestion visit (£250) and reporting poor communication/attitude when following up about an insurance claim—contrasting with other reviews that describe supportive reception staff.

Reviews for Pet Doctors Botley

Note: Showing the 5 most recent Google reviews out of 62 we track in total. Recent reviews may not be representative of overall sentiment.

Sandra Smith

8 months ago

Sadly we recently had to have our Jack Russell 16yrs put to sleep, he had developed dementia and we knew it had to happen. We put it off for as long as possible because we were so sad but eventually l made the call l had dreaded to Pet Doctors Hedge End. I cannot thank them enough for their kindness from the moment l made the call to book an appointment to the appointment itself they were so lovely. Although this is obviously part of their job on frequent occasions they were amazing. Thank you to all the staff for your kindness, much appreciated x

5 months ago

Frankie Davies

If I had the option to give 0, it would be that. Firstly, my pregnant friend was guilt tripped into giving my dog sickness tablets. He was taken to them whilst in her care, after eating a small amount of chocolate. She was told by the vet 'How would you feel if it was your dog' when my dog didn't even register on the poison scale. £250 later... I believe they have conned her out of money and taken advantage her. I have later spoken to my own vets, who would have given a poison phoneline which would have cost £60 instead of the £250. my only conclusion is that they wanted the money out of her, and stress the dog out. After finding out what happened, I put a claim into my insurance, who failed to get a response from them. I phoned to ask for an update and if I had all their information correct. I was then faced with a very hostile member of the reception team. I was told 'what am I even claiming for' I was told 'you are not even with us, do you expect us to be mind readers' when I was only trying to confirm they legitimacy of the insurance company contacting them. I have never experienced such bad customer service from receptionist at a vets. Most of them love animals, and love their jobs, clearly not here. Maybe training in customer service is needed...

11 months ago

Laura Cousens

a year ago

These vets are amazing. I had a large pigeon in my garden today which was clearly really injured. I had no idea what to do and I have to admit I did feel abit silly calling them up. But they reassurred me I done the right thing by bringing him in. They did not make me feel like a time waster at all and reassured me pigeons are still living creatures and have feelings. Of course I knew this but people say they are flying rats riddled with diseases. The vet even came outside to the pigeon just incase of these things. The pigeon had been through some serious trauma and unfortunately could not be released back into the wild he would of only suffered very badly. Thankyou for being so kind hearted.

These vets are amazing. I had a large pigeon in my garden today which was clearly really injured. I had no idea what to do and I have to admit I did feel abit silly calling them up. But they reassurred me I done the right thing by bringing him in. They did not make me feel like a time waster at all and reassured me pigeons are still living creatures and have feelings. Of course I knew this but people say they are "flying rats" riddled with diseases. The vet even came outside to the pigeon just incase of these things. The pigeon had been through some serious trauma and unfortunately could not be released back into the wild he would of only suffered very badly. Thankyou for being so kind hearted.

Judy Michaelides

2 years ago

My German shepherds had to have there vaccination today . The nurse was brilliant with them . She came out and did there injections in the car . Made them more settled . Thank you so much . She was brilliant.

Steph Woodhams

The cats don't exactly love their trips here but they wouldn't! They are a wonderful and friendly team.

Vapourium

4 years ago

Ambra saved my cats life before Christmas and I'm so very grateful and the receptionist was also lovely and caring. Would register here without a doubt if it were a bit closer than my existing vets in Hamble. Thank you so much! Piggy is doing really well and big wees every day still :) Happy New Year from Lisa & Piggy xxx

Tanja Lay

7 years ago

If you love your animals as much as I love my cats Jonsnow and Wookie (which is a lot) then Pet Doctors Botley is for you. Absolutely fabulous, every time I attend with my cats I am always greeted with a warm welcome and my cats are treated with love and care and attention, which reassures me that my cats are in safe hands. The whole team at Pet Doctors Botley do a fantastic job especially at helping to keep me at ease when it comes to Jonsnow and Wookie having their vaccinations , it’s a Mum thing. Great customer service even during busy times and if Jonsnow and Wookie could talk I am sure they would highly agree with me.