Seadown Veterinary Services Limited

Treated with care & compassion

This vet clearly cares about one thing, money! Awful service and I won’t be returning!

They are very kind and "helpfull". But do'nt care to much for animals. Very disappointed.

They operated on our dog to remove a cancer lump but failed to properly check prior to operation if cancer was elsewhere. £3k and 3 weeks later we had to pay another £700 for exrays and for her to be put down. They also prescribed the wrong medication for the infection that she had and they took a week to decide on correct tablets. Visited Seadown at Hythe @ 6 times with this condition and never saw same vet twice. Most seemed inexperienced and unqualified.

From the phone call 7.30 am on a Sunday morning the staff at seadown couldn't have been more kind . Our darling Doberman Coco wasvery poorly she was seen within an hour unfortunately the outcome wasn't good but it was delt with compassion and kindness thank you so much to all the staff involved

This was one of the most upsetting and poorly handled experiences I’ve had with a veterinary practice. I attended for what should have been a routine second vaccination for my dog. I was clear that he had been completely fine following earlier ear treatment. Despite this, the vet insisted she could see something concerning, described as a possible foreign body (“a yellow stalk” or grass seed). I was told sedation would be required to remove it. Based on that assessment, and trusting the advice given, I consented. After my dog was sedated, I was told that no foreign body was present and that only a very small piece of wax had been removed. Despite this, I was charged almost £300 for a procedure described as “grass seed removal.” After escalating through the formal complaints process, CVS later acknowledged that this billing description was misleading, but stated it was used because their system lacked an alternative code. They also forgot to clip my dogs nail as requested during the sedation. Ultimately, my dog was put at unnecessary risk of sedation for no reason. During the same visit, my dog who I had explicitly flagged as anxious, was left unattended in a kennel with his lead still attached. While unsupervised, he chewed through the lead. Being told this after the fact was extremely distressing and raised serious concerns about supervision and basic safety. I pursued this through the full complaints process, escalating beyond the practice to CVS at Regional Director level. The process involved repeated delays, missed response deadlines, and multiple follow-ups. Ultimately, the response focused on defending internal records rather than addressing the clear inconsistency between what I was told before sedation and what was actually found afterwards. Although some communication failures and procedural “learnings” were acknowledged, no responsibility was taken for the misleading procedure description, the unnecessary distress caused, or the handling of my dog while in their care. The only resolution offered was reimbursement for the damaged lead. This experience fundamentally undermined my trust in the practice. I would urge any pet owner to be extremely cautious, ask detailed questions, and ensure they fully understand and are comfortable with any proposed procedures before consenting.

My cat is a fighter and regularly has to visit the vets since he was a kitten, at least twice a year for injuries from fighting. He received an antibiotic injection often. Now, the last two times they have talked to me as though I am stupid and said they do not provide this injection, the second vet said the only way, would be for me to take him up there every day for the injection where as it used to last for 14 days. It is impossible to give him pills or even the liquid, it must taste nasty because he will take a syringe of painkiller with no problems at all but will fight me with the antibiotics. When I looked into this, I found out that there is still an injection which will cover 14 days but some cats have a bad reaction to it so they must be careful. As my cat has had it so many times now, I think it is completely unnecessary to start refusing him at 9 years old and just makes life extra difficult trying to manage the stress of these visits to the vet. It wouldn't have been so bad if they could have just been honest and explained rather than talking to me as if I was a complete idiot and must have got it all wrong. I keep all his vet receipts so it is all there in black and white what he has previously been given. I think we need a new vet in the area.