Animed Veterinary Group - Hedge End – Vets in Southampton
Clinic Overview
- Reviewers frequently describe the team as friendly, caring, and well organised, with especially warm mentions of the reception experience. - Reception support stands out in several comments, including help with registering a new pet and explaining the process step by step. - Communication during inpatient care is a notable positive: one owner said they received updates every few hours when their dog stayed overnight.
Animed Veterinary Group – Hedge End is part of the CVS-owned Animed Veterinary Group, a long-established practice that treats both small animals and equines, including horses, ponies and donkeys. The wider group advertises 24-hour on-site emergency care and hospitalisation at its hospital site via MiNightVet. Recent feedback on this branch is very positive overall, especially for helpful reception support, clear communication, and caring routine service, with a recurring complaint that the waiting area and consulting rooms can feel stuffy due to a lack of air conditioning.
Services
- •Small animal care: The practice is described as seeing dogs, cats, and small pets for general veterinary care.
- •Equine care: The wider group also treats horses, ponies, and donkeys.
- •Routine appointments and vaccinations: Recent examples include kitten vaccinations, with one owner highlighting support through registration, first jabs, and follow-up visits.
- •Hospitalisation and overnight stays: Reviews mention a dog staying overnight and the owner receiving regular progress updates every few hours.
- •24-hour emergency cover: The group advertises 24-hour emergency care and hospitalisation through its hospital site via MiNightVet.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services.
People
- •Vicky / Vicki (reception): Mentioned repeatedly for being welcoming, helpful, and good at guiding owners through registration and appointments; several reviewers also mention her giving dogs treats at reception.
- •Vets and nurses: Praised for good advice, helpful support, and clear communication during an overnight stay.
- •Reception team: More broadly described as friendly, caring, and professional.
Reviews
Google rating: 4.6/5 from 48 reviews.
- •Reviewers frequently describe the team as friendly, caring, and well organised, with especially warm mentions of the reception experience.
- •Reception support stands out in several comments, including help with registering a new pet and explaining the process step by step.
- •Communication during inpatient care is a notable positive: one owner said they received updates every few hours when their dog stayed overnight.
- •The main recurring drawback is comfort in the building, with more than one reviewer saying the waiting area and consulting rooms feel stuffy because there is no air conditioning.
