
Brook House Veterinary Centre, located in Southampton, is a well-regarded clinic offering a range of services, including emergency veterinary care and serving as a veterinary nurse training facility. With a Google Maps rating of 4.5 stars from 196 reviews, the clinic is generally seen as a reliable choice for pet owners in the area.
The reviews reflect a mix of experiences, with many highlighting positive interactions. For instance, Patricia Grant praises the clinic's handling of her cat's complex cancer condition, noting the good advice provided. Andy Townsend shares a story of compassionate care when he brought in a feral pigeon, commending the team for their kindness and informative assistance. Janice Weir and Brogan Chivers also express satisfaction, with Janice specifically mentioning trust in the care provided for her cats and Brogan commending the helpfulness of staff members like Becky and Rebecca.
However, not all feedback is positive. Jen B's experience suggests a decline in service quality, citing issues with continuity of care, unhelpful attitudes from staff, and billing concerns, which led her to consider seeking care elsewhere. This highlights an area for potential improvement to ensure consistent service quality.
Overall, Brook House Veterinary Centre maintains a strong reputation, emphasized by the high number of positive reviews. Their commitment to pet care, demonstrated through emergency services and staff training, is notable, and while there are areas to address, the clinic remains a trusted option for many pet owners in Southampton.
Note: Showing the 5 most recent Google reviews out of 196 we track in total. Recent reviews may not be representative of overall sentiment.
2 months ago
Difficult to explain as my cat has complex problems due to a cancerous condition. But I have been given good advice and I'm hoping that it can be managed.
5 months ago
I found a local feral pigeon that was suffering from string foot. I took him to the reception and they asked me to wait outside as she could have avian flu, which was proactive for health of other pets, and then their senior vetinarian inspected her and with the advice of another vet explained the best options for her care. Although the case was severe enough to need euthanasia, the kindness, informative and genuine care all at the team had makes me confident it was the right decision and I would recommend their care for any pet owner. Thank you to all who helped today!
9 months ago
We have been at these vets for years. We said goodbye to one of our cats there. We have been quite happy but in recent months the service has really gone down hill. No continuity of care, really unhelpful attitudes of reception staff and taking payments without providing the service paid for. It is time to move elsewhere. Very sad
a year ago
Very caring vets. Excellent service. They have my trust for my cats best needs. Reception staff really friendly and efficient. Ally, as always, wonderful!
a year ago
Me and my partner booked in our cat with Becky the receptionist at chandlers ford. She was incredibly helpful and knowledgable. She booked us in to brook house where rebecca the nurse was brilliant, so helpful and really wonderful with our cat sapphire. Would really recommend the excellent service. 10/10
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