Brook House Veterinary Centre – Vets in Southampton
Clinic Overview
Brook House Veterinary Centre is a small-animal practice in Southampton, established in the 1960s and part of CVS Group. The practice offers routine veterinary care with in-house diagnostics including X-ray and ultrasound, plus on-site dental facilities. Recent feedback remains mixed but generally positive, with praise for gentle handling, clear explanations and appointment availability, alongside some concerns about reception interactions, follow-up communication and continuity of care.
Services
- •General small-animal care: consultations for dogs, cats, rabbits, guinea pigs, hamsters and backyard poultry.
- •Preventive care: vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks and nurse clinics. The practice also offers the Healthy Pet Club.
- •Nurse support: reviews mention practical help such as claw clipping, and the practice also offers services including anal sac expression.
- •Diagnostics and treatment: in-house imaging and diagnostics including X-ray and ultrasound, along with surgery including neutering.
- •Dental care: on-site dental facilities are available.
- •Home visits: offered by the practice.
- •More complex or sensitive cases: reviews mention advice around managing a cat’s cancer-related condition, compassionate support with euthanasia, and careful explanation of options in a severe bird case.
- •Emergency arrangements: during normal opening hours, clients are advised to contact the practice for guidance; out-of-hours emergencies are handled by MiNightVet Southampton or MiNightVet Winchester.
- •Training site: the practice is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe the practice as expensive, including charges of over £100 for a short initial kitten check and over £80 for a follow-up, while others focus more positively on the care received.
People
- •Rebecca (nurse): repeatedly praised for being patient, kind and especially good with cats during claw clipping.
- •Becky (receptionist): mentioned in earlier feedback as helpful and knowledgeable when arranging appointments.
- •Ally: warmly praised by name in a positive review.
- •Reviews also mention a senior veterinarian who explained options compassionately in a severe bird case.
Reviews
Google rating: 4.5/5 from 200 reviews.
- •Many reviewers describe the clinical team as caring, gentle and professional, particularly with cats and during difficult end-of-life appointments.
- •Positive comments also highlight clear explanations, helpful advice for complex cases, and appointments that are relatively easy to get.
- •Some reviews raise concerns about reception manner, call handling and follow-up admin, including missed callbacks or delays around prescriptions and requests.
- •A smaller number of negative reviews mention continuity of care, dissatisfaction with charges, and one upsetting experience after an anal gland examination.
