Vets Now (Southampton) – Vets in Southampton
No Prices
No Prices Tracked
Corporate
Clinic Overview
- Urgent care is the main theme, with owners describing being seen straight away, booked in within two hours on a Sunday, or treated quickly for evening and out-of-hours emergencies. - Communication is a consistent strength, with reviewers highlighting clear explanations, calm reassurance, discussion of options, and in one case contact with specialist consultants to avoid delays. - Reviews cover a wide range of emergency situations, including a dog bite, an injured stray cat, a bleeding lump in an elderly cat, overnight post-operative care, and a peaceful end-of-life visit.
Services
- •Out-of-hours emergency care for pets, with reviews describing late-night, Sunday, holiday and New Year’s Day visits for urgent problems.
- •Urgent treatment and procedures, including one case where a cat was seen and operated on within a couple of hours, then kept overnight before discharge back to the usual vet for aftercare.
- •Emergency assessment and diagnostics, with reviews mentioning full examinations, blood tests, and careful recording of findings before discussing next steps.
- •Support for sudden illness and injuries, with recent examples including a dog bite, a badly injured stray cat, a bleeding lump in an older cat, and other same-day urgent presentations.
- •Coordination with other clinicians, including phoning specialist consultants to help speed up treatment where needed and handing ongoing care back to the regular vet.
- •Administrative support linked to emergency care, including handling insurance details and quick processing of paperwork.
- •Compassionate end-of-life care, with one owner describing a peaceful experience on New Year’s Day.
- •Video consultations, listed as part of the wider Vets Now service offering.
Pricing
No published pricing information is currently available for this clinic.
People
- •Juliet (vet) is praised for being kind, considerate and respectful, and for clearly explaining possible causes, treatment options and costs.
- •Debbie (reception) is singled out for being comforting, caring and understanding during an emergency visit.
- •Emergency vets (unnamed) are often described as reassuring, thorough and clear in their explanations, including when discussing options for older or very unwell pets.
- •Front-desk and admin staff (unnamed) receive mixed feedback: some reviews praise helpful support with insurance details and a caring manner on the phone, while one review criticises a receptionist’s abrupt approach during a stressful visit.
Reviews
Google rating: 4.3/5 from 557 reviews.
- •Urgent care is the main theme, with owners describing being seen straight away, booked in within two hours on a Sunday, or treated quickly for evening and out-of-hours emergencies.
- •Communication is a consistent strength, with reviewers highlighting clear explanations, calm reassurance, discussion of options, and in one case contact with specialist consultants to avoid delays.
- •Reviews cover a wide range of emergency situations, including a dog bite, an injured stray cat, a bleeding lump in an elderly cat, overnight post-operative care, and a peaceful end-of-life visit.
- •The main negatives are cost and occasional service lapses, with several owners saying out-of-hours treatment is expensive, one calling the fee astronomical, and isolated complaints about a long wait without updates and an unsympathetic receptionist.
