Vets Now (Southampton)

Vets Now is part of the Vets Now emergency-vet group, which operates 60+ pet emergency sites and also offers video consultations. This clinic appears set up primarily for out-of-hours and urgent cases rather than routine care: reviews describe late-night and Sunday visits, fast triage, and pets being kept in overnight before being discharged to their regular vet for follow-up care. Recent reviewers repeatedly mention clear explanations during stressful visits, including staff phoning specialist consultants to avoid delays, and doing in-clinic diagnostics such as blood tests without making owners feel rushed.

Services

•Pet emergency care (small animals), including out-of-hours appointments (from the clinic’s service description and multiple reviews describing late-night/Sunday emergency visits).
•Video consultations (website summary).
•Urgent procedures/surgery: one reviewer describes a cat being seen and operated on within a couple of hours, kept in overnight, then discharged to their day vets the next morning for aftercare.
•Diagnostics mentioned in reviews: blood tests as part of a thorough emergency examination.
•Coordination with other clinicians: a reviewer describes the team phoning specialist consultants so a dog could get treatment without delay.
•Insurance admin support: one reviewer says administration staff processed an insurance form “almost immediately.”

People

•Debbie (reception) is singled out for being “comforting” and “understanding” during an emergency visit.
•Emergency vets (unnamed) are repeatedly described as taking time to explain findings and treatment plans, and keeping owners updated during the visit.

Reviews

Google rating: 4.4 stars from 488 reviews.

•Fast access for urgent cases: being “fitted in late at night,” seen quickly on Sundays, and one report of surgery happening within a couple of hours.
•Clear explanations and communication: owners mention staff taking time to explain what was happening and keeping them updated.
•Practical coordination: phoning specialist consultants to speed up treatment; quick handling of insurance paperwork.
•Emotional support in difficult moments: calming staff during scary situations, and one review describing a peaceful end-of-life experience.
•Cost concerns do appear: one otherwise-positive reviewer deducted a star due to “horrendous costs,” noting it’s part of out-of-hours care.

Reviews for Vets Now (Southampton)

Note: Showing the 5 most recent Google reviews out of 488 we track in total. Recent reviews may not be representative of overall sentiment.

Mark D Simmons

in the last week

Excellent service, they took the time to explain things to me, phoned specialist consultants enabling my dog to get treatment without delay.

kieran oxley

All members of staff were so friendly towards ourselves and our Pippa. Special shoutout to Debbie (reception) who was so comforting and caring and understanding. Meant a lot to my partner

Jane Bradstock-Smith

a week ago

Teddy was treated with love here on New Year’s Day and went to sleep very peacefully 💙🫶

squishedseamunky

Easy kind service to use. They fitted our female cat in late at night. Very calming staff when its a scary situation. Thank you for your service.

Ian Gray

Quick and easy process as was out of hours everybody I spoke to were very helpful clear instructions on how to get to the emergency surgery

Tony Roderick

No words can actually describe how amazing this place was. We took our cat on a Sunday for an emergency procedure. He was seen and operated on within a couple of hours, well looked after over night and discharged to his day vets the next morning for after care. Would highly recommend. Thank you vets now for saving our boys life.

Samantha Langdon

Had great service from emergency vets on a Sunday afternoon, my only lost star is for the horrendous costs which I know is out of their control. Both vets were really helpful, I was kept up to date as much as possible and the administration staff put my insurance form in almost immediately. Thank you.

Dawn Farnham

a month ago

Absolutely amazing service for an emergency appointment. These aren't my normal vets. We were seen quickly, and a thorough examination was done on my dog, including blood tests. Not once did I feel like we were being rushed, even though there were more people waiting. I wouldn't hesitate to use them again.

Laura Robertson

2 months ago

We needed to bring our little cat Sylvie in for an emergency appointment on Sunday and from start to finish, the service we received was outstanding. From the intital phone call for advice, to being greeted so warmly at the centre, the team were outstanding from start to finish. Sylvie was treated with such care and time was taken to examine her and form the best treatment plan. We are so grateful to the team for their kindness and care (especially on a Sunday evening!) and we are so grateful to them for looking after our little girl. Thank you all.

Leonie Moylette

4 months ago

i rushed my kitten into them very very poorly floppy and lethargic and having seizures they took him from me and set to work , pleased to say (spot) is a lot better than he was on arrival not out of the woods but better and gaining weight thankyou ladies you were all amazing