Vets Now (Southampton) – Vets in Southampton
Clinic Overview
- Most recent feedback is largely positive about urgent care, with owners describing being seen straight away, fitted in late at night, or treated quickly for out-of-hours emergencies. - Communication and reassurance are recurring strengths, including clear explanations, calming support in stressful situations, and practical guidance over the phone before arrival. - Reviews cover a range of emergency scenarios, including a dog bite treated within 30 minutes, Sunday emergency surgery with overnight care, help for an injured stray cat, and a peaceful end-of-life visit.
Vets Now Southampton is part of IVC Evidensia’s Vets Now emergency-vet network, which operates 60+ out-of-hours pet emergency sites and also offers video consultations. This clinic appears set up primarily for urgent and overnight cases rather than routine care: reviews describe late-night and Sunday visits, fast triage in many cases, and pets being kept overnight before being discharged back to their regular vet for follow-up. Recent feedback is mostly positive about clear explanations and calm, compassionate handling during stressful visits, although one recent reviewer reported a long wait without updates.
Services
- •Out-of-hours emergency care for pets, with reviews describing late-night, evening, weekend and New Year’s Day visits for urgent problems.
- •Urgent treatment and procedures, including one review describing a cat being seen and operated on within a couple of hours, then kept overnight before discharge to the day vet for aftercare.
- •Emergency assessment and diagnostics, with blood tests specifically mentioned in reviews as part of a thorough examination.
- •Support for acute injuries and sudden illness, with recent examples including a dog bite, a badly injured stray cat, and other same-day urgent presentations.
- •Video consultations, listed as part of the wider Vets Now service offering.
- •Coordination with other clinicians, including phoning specialist consultants to help speed up treatment where needed.
- •Administrative support linked to emergency care, including quick handling of insurance paperwork mentioned by one reviewer.
- •Compassionate end-of-life care, with one reviewer describing a peaceful experience on New Year’s Day.
Pricing
No published pricing information is currently available for this clinic.
People
- •Debbie (reception) is praised for being comforting, caring and understanding during an emergency visit.
- •Emergency vets (unnamed) are repeatedly described as helpful, reassuring, clear in their explanations, and good at keeping owners updated.
- •Administration staff (unnamed) are mentioned positively for processing an insurance form very quickly.
Reviews
Google rating: 4.4/5 from 502 reviews.
- •Most recent feedback is largely positive about urgent care, with owners describing being seen straight away, fitted in late at night, or treated quickly for out-of-hours emergencies.
- •Communication and reassurance are recurring strengths, including clear explanations, calming support in stressful situations, and practical guidance over the phone before arrival.
- •Reviews cover a range of emergency scenarios, including a dog bite treated within 30 minutes, Sunday emergency surgery with overnight care, help for an injured stray cat, and a peaceful end-of-life visit.
- •A few drawbacks do appear, including one review about being left waiting for two and a half hours without anyone checking in, and some comments that out-of-hours treatment is expensive.
