Unicorn Vets Park Surgery – Vets in Southampton
Clinic Overview
Unicorn Vets Park Surgery is part of the wider Unicorn Vets practice and is owned by IVC Evidensia. The surgery offers routine companion-animal care for pets including dogs, cats and rabbits, and some clients report being seen at another Unicorn branch when Park Surgery is fully booked. Website information also lists Pet Health Club® Plus with consultations included, a video-vet service, and a 7 days’ notice requirement for food or medication orders.
Services
- •General companion-animal care: Routine consultations are offered for common pets including dogs, cats and rabbits. Recent feedback includes kitten and cat health checks, with reviewers praising clear explanations and calm handling.
- •Rabbit care: Long-term client feedback indicates regular rabbit care, including ongoing support for a rabbit over many years.
- •Assessment of injuries and health concerns: Reviews mention examinations for issues such as a sore paw, with vets taking time to help nervous pets settle before examining them.
- •Referrals and branch-to-branch access: Some clients say they are redirected to another Unicorn branch when Park Surgery is full, and reviews also mention onward referral being discussed in some cases.
- •Practice plans and remote support: The practice lists Pet Health Club® Plus, with consultations included, and a video vet service.
- •Medication and food orders: The clinic states that 7 days’ notice is required for food or medication orders because of delivery arrangements.
- •Training facility: Park Surgery is listed as a Veterinary Nurse Training facility.
Pricing
No published pricing information is currently available for this clinic, though reviews include some concerns about value for money and the cost of certain tests or products.
People
- •Kevin (role not stated): remembered by a long-term client as a past source of stability at the practice.
- •Reception team (unnamed): reviews mention a welcoming front-desk experience, with staff helping pets feel comfortable on arrival.
- •Vets (unnamed): reviewers praise kind, gentle handling, clear explanations, and a calm approach with nervous cats and dogs.
Reviews
Google rating: 4.5/5 from 252 reviews. Feedback is mixed, with many warm comments about the care given in appointments but repeated frustration around access and communication.
- •Positive reviews describe vets as gentle, patient and thorough, especially with nervous cats, and say appointments are handled with clear explanations and plenty of time for questions.
- •Several long-term clients speak highly of the team’s care over many years, including support for rabbits as well as cats and dogs.
- •The most common complaints are about phone access, booking difficulty and availability, with some reviewers saying the surgery is hard to reach, open only limited days, or that they were redirected to another branch.
- •A smaller but noticeable group of reviews raise repeat prescription and value-for-money concerns, including delays with ordered items and objections to the cost of some tests or medication-related purchases.
