Unicorn Vets Park Surgery

Unicorn Vets Park Surgery is part of the wider “Unicorn Vets” practice (one reviewer says the practice is “corporate”, but no group name is provided). The clinic is set up for routine companion-animal care (dogs, cats, and rabbits are specifically mentioned), with some owners noting they were redirected to another branch when this surgery was fully booked or reportedly short-staffed. Non-review information also mentions a Pet Health Club® Plus plan with consultations included, video-vet support, and a stated requirement for 7 days’ notice for food or medication orders (due to delivery changes).

From recent reviews, experiences are mixed: several owners describe calm handling (e.g., getting down on the floor to help a nervous dog settle before examining a sore paw), while others report feeling pushed into add-on testing or a quick referral without an examination.

Services

•General veterinary consultations (including consultation being charged in a complaint about a minimal exam).
•Rabbit care is specifically referenced by a long-term client (ongoing care for a bunny over many years).
•Assessment and treatment of lameness/paw problems (a dog with a “bad paw” is described, with the vet explaining the likely issue).
•Referral onward is mentioned in a complaint (client felt a referral was “immediately” pushed).
•Pet Health Club® Plus plan: consultations included (as stated on the website).
•Video vet service (listed on the website).
•Food/medication ordering policy: website states 7 days’ notice is required for food or medication orders due to delivery changes.
•Veterinary Nurse Training facility (listed in the clinic data).

Pricing

•A client reports being told a T4 thyroid blood test would cost £250; they felt it was unnecessary and disputed the justification given.

People

•Kevin (role not stated): mentioned by a long-term client as a past point of “stability” at the practice.
•Receptionist (unnamed): praised for being “very sympathetic” during a visit and for making a “big fuss” of a dog to help the dog go in confidently.
•Vet who treated “Koko” (unnamed): described as “kind and gentle,” handling the pet carefully and keeping her at ease.
•Vet seen for a dog’s sore paw (unnamed): described as taking time to play briefly and settle the dog before touching the paw, then explaining what they thought the problem was clearly.

Reviews

4.6 stars from 246 reviews. - Several owners describe pets being put at ease before examination (e.g., vet sitting on the floor to play briefly before examining a sore paw; gentle handling during an appointment).

•Some long-term clients report good support and knowledge over many years, including for rabbits.
•Repeated complaints about operational reliability and continuity: reports of unexpected closures, difficulty accessing a vet at this surgery for a period, and being redirected to another branch; one reviewer also reports an unanswered email about a repeat prescription.
•Pricing and clinical-decision concerns appear in negative reviews: one owner alleges pressure for an unnecessary blood test and a high quoted cost; another alleges a rushed appointment with a push for referral and feeling dismissed.

Reviews for Unicorn Vets Park Surgery

Note: Showing the 5 most recent Google reviews out of 246 we track in total. Recent reviews may not be representative of overall sentiment.

David Hollis (DHo)

in the last week

After using Unicorn Vets for many years I have recently moved away from them due to them trying to make me pay for unnecessary blood tests for my aging cat. Despite insisting I needed to pay £250 for a T4 Thyroid blood test only 6 months after the last one and attesting this to new “regulations” I decided to take a second opinion with another vet. Having been given my cats history from Unicorn vets they confirmed that no blood test was needed and if it was they would charge only half that Unicorn would. When I challenged unicorn they claimed their increased cost was because they were “corporate” whatever that means. This vet is clearly trying to take advantage of those customers who have insurance (which I don’t) and charging a premium banking on insurance companies paying it. Avoid this vet, there are others out there who won’t rip you off.

Kelly

3 weeks ago

Great vet

hannah Persaud

a month ago

We have been using Unicorn Vets for many years. Back in the day that Kevin was here there was stability and could rely on the surgery for our needs. Increasingly now the surgery is closed on days advertised as being open and for a good month plus there was no vet employed at the practice. Whenever we needed anything we had to go to Fairfield to see a vet. The vets out in Fairfield are great, friendly and always great, but it’s not local and is a considerable drive for pets who don’t like travelling in cars. Really really hope they sort the staffing problems/lack of vets soon as it’s a real shame that the surgery is heading in this direction. Sent an email complaining of an issue we had trying to get a repeat prescription and never had a reply to my email. Come on Unicorn Vets sort it out!!

3 months ago

Izz D.

4 months ago

Unicorn Vets are absolutely brilliant. I usually go to the Park Surgery as they're closer to me and are my favourite, but the Fair Oak branch is also fantastic, and I’m more than happy to go there if the Park branch is fully booked. I’ve been using their services for the past 10 years and have never had a single issue—quite the opposite, in fact. The whole staff is always professional, supportive, and incredibly knowledgeable. As I have a bunny—who are very sensitive pets—I really appreciate how well Unicorn Vets understand his needs. They’ve helped keep him in excellent health ever since he was a tiny baby, and he's 10 years now. I’m truly grateful for the care and dedication they provide.

6 months ago

Monika Mstowska

7 months ago

The vet at Unicorn Veterinary Practice was incredibly rude and unprofessional. They didn’t even look at our pet Luna, immediately pushed for a referral, and made us feel like we were wasting their time. They raised their voice, showed no compassion, and still charged us for a consultation they barely conducted. Completely dismissive and unhelpful — thankfully we managed to admit her elsewhere as otherwise she could have died! If you care about your animal and want to be treated with basic human decency, go anywhere else.

5 months ago

Carol Tyers

The receptionist was very sympathetic when entering ,and my dog just followed him into room without even looking back because he made big fuss of him when coming out to get him also in room before touching my dogs bad paw he sat on floor and played with him a bit he was so good ,and he listened to us also explained what he thought the problem was very clearly,this is what I look for in vet one that makes my dog feel at ease,I recommend them one hundred percent

Kate Rose

8 months ago

I had an excellent experience with this vets. The staff were incredibly helpful and informative throughout the entire process. The vet who tended to Koko was exceptionally kind and gentle. He handled her with great care and made sure she felt comfortable and at ease. It is evident that Koko is in good hands, and I truly appreciate the compassionate treatment she received. I highly recommend this surgery.