Unicorn Vets Park Surgery

Unicorn Vets Park Surgery is part of the wider Unicorn Vets practice and is owned by IVC Evidensia. The surgery offers routine companion-animal care, with dogs, cats and rabbits specifically mentioned, and some clients say they are sometimes seen at another Unicorn branch when Park Surgery is fully booked. Website information also lists a Pet Health Club® Plus plan with consultations included, a video-vet service, and a 7 days’ notice requirement for food or medication orders.

Services

•General companion-animal care: Routine veterinary consultations are described for common pets including dogs, cats and rabbits.
•Rabbit care: Long-term feedback mentions ongoing care for a rabbit over many years, suggesting the practice regularly sees rabbits as well as dogs and cats.
•Assessment of injuries and mobility problems: Reviews mention a dog being examined for a sore paw, with the vet taking time to settle the dog first and then explaining the likely problem clearly.
•Referrals and branch-to-branch access: Some clients report being directed to another Unicorn branch when Park Surgery is fully booked, and one review mentions being advised to seek referral onward.
•Practice plans and remote support: The website lists Pet Health Club® Plus, with consultations included, and a video vet service.
•Medication and food orders: The practice states that 7 days’ notice is required for food or medication orders because of delivery arrangements.
•Training facility: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Kevin (role not stated): remembered by a long-term client as a past source of stability at the practice.
•Reception team (unnamed): one reviewer praised a receptionist for being sympathetic and helping their dog feel comfortable on arrival.
•Vet who treated Koko (unnamed): described as kind, gentle and careful in handling.
•Vet who examined a dog’s sore paw (unnamed): praised for sitting on the floor to help the dog relax before the examination and for explaining the problem clearly.

Reviews

Google rating: 4.6/5 from 246 reviews. Recent feedback is mixed, with praise for calm, compassionate handling but repeated concerns about access and consistency at this branch.

•Positive reviews highlight gentle, reassuring care, especially with nervous pets, along with clear explanations during appointments.
•Some long-standing clients speak warmly about the team’s support over many years, including ongoing rabbit care.
•The main negative theme is access and continuity: several reviewers mention difficulty booking, reduced availability, unexpected closures, and being redirected to another branch when Park Surgery could not see them.
•A smaller number of reviews raise concerns about communication and costs, including feeling pushed toward referral or extra testing and one complaint about a quoted £250 thyroid blood test.

Reviews for Unicorn Vets Park Surgery

Note: Showing the 10 most recent Google reviews out of 246 we track in total. Recent reviews may not be representative of overall sentiment.

Simon Phipps

3 weeks ago

This practice was taken over by a corporation and has seen staff leaving so that it is now only open two days a week. The staff are lovely but making bookings is hard and we get the feeling we are inconveniencing them every time we get in touch.

David Hollis (DHo)

3 months ago

After using Unicorn Vets for many years I have recently moved away from them due to them trying to make me pay for unnecessary blood tests for my aging cat. Despite insisting I needed to pay £250 for a T4 Thyroid blood test only 6 months after the last one and attesting this to new “regulations” I decided to take a second opinion with another vet. Having been given my cats history from Unicorn vets they confirmed that no blood test was needed and if it was they would charge only half that Unicorn would. When I challenged unicorn they claimed their increased cost was because they were “corporate” whatever that means. This vet is clearly trying to take advantage of those customers who have insurance (which I don’t) and charging a premium banking on insurance companies paying it. Avoid this vet, there are others out there who won’t rip you off.

Kelly

Great vet

hannah Persaud

6 months ago

We have been using Unicorn Vets for many years. Back in the day that Kevin was here there was stability and could rely on the surgery for our needs. Increasingly now the surgery is closed on days advertised as being open and for a good month plus there was no vet employed at the practice. Whenever we needed anything we had to go to Fairfield to see a vet. The vets out in Fairfield are great, friendly and always great, but it’s not local and is a considerable drive for pets who don’t like travelling in cars. Really really hope they sort the staffing problems/lack of vets soon as it’s a real shame that the surgery is heading in this direction. Sent an email complaining of an issue we had trying to get a repeat prescription and never had a reply to my email. Come on Unicorn Vets sort it out!!

Izz D.

10 months ago

Unicorn Vets are absolutely brilliant. I usually go to the Park Surgery as they're closer to me and are my favourite, but the Fair Oak branch is also fantastic, and I’m more than happy to go there if the Park branch is fully booked. I’ve been using their services for the past 10 years and have never had a single issue—quite the opposite, in fact. The whole staff is always professional, supportive, and incredibly knowledgeable. As I have a bunny—who are very sensitive pets—I really appreciate how well Unicorn Vets understand his needs. They’ve helped keep him in excellent health ever since he was a tiny baby, and he's 10 years now. I’m truly grateful for the care and dedication they provide.

Monika Mstowska

The vet at Unicorn Veterinary Practice was incredibly rude and unprofessional. They didn’t even look at our pet Luna, immediately pushed for a referral, and made us feel like we were wasting their time. They raised their voice, showed no compassion, and still charged us for a consultation they barely conducted. Completely dismissive and unhelpful — thankfully we managed to admit her elsewhere as otherwise she could have died! If you care about your animal and want to be treated with basic human decency, go anywhere else.

Carol Tyers

1 year ago

The receptionist was very sympathetic when entering ,and my dog just followed him into room without even looking back because he made big fuss of him when coming out to get him also in room before touching my dogs bad paw he sat on floor and played with him a bit he was so good ,and he listened to us also explained what he thought the problem was very clearly,this is what I look for in vet one that makes my dog feel at ease,I recommend them one hundred percent