Totton Vets4Pets Ltd

Totton Vets4Pets Ltd is part of the Vets4Pets group (the website describes practices as “locally owned”). Based on client accounts, the practice appears geared towards general first-opinion care with in-house procedures such as dental work and minor treatments (for example, a cat’s teeth being done and an ingrown claw treated). It is also listed as a veterinary nurse training facility.

Decision-relevant review signals are mixed around access and competence: several owners describe being offered same-day appointments when a pet was unwell, while one owner reports being unable to secure an urgent appointment for a collapsed dog and being told to call back the next day for limited emergency slots. The practice is repeatedly mentioned as sending sympathy/condolence cards after pet loss, and owners describe support with end-of-life arrangements such as cremation and returning ashes.

Services

Services and situations explicitly mentioned by owners include

•Dental treatment for cats (“teeth done”).
•Treatment of an ingrown claw.
•End-of-life care, including euthanasia (described by one owner) and support during a pet’s passing.
•Cremation arrangements and return of ashes in an engraved box (described as a paid-for option).
•Appointment access for unwell pets is described inconsistently: some reviews mention same-day appointments; another describes limited emergency appointments and inability to book urgently.

Other structured information

•Listed as a veterinary nurse training facility.

People

•Judith: named by multiple owners, described in concrete terms as professional, with one owner saying they were “always offered same day appointments” and that communication was excellent during a dog’s illness; another owner says they were “delighted to have found Judith.”
•Agatha: thanked alongside Judith and the nursing/reception team for care of a dog during illness, with “excellent” communication noted.
•Vet nurse and reception team: credited (as a group) for communication and support during treatment and difficult periods.

Reviews

4.6 stars from 288 reviews. - Same-day vs. no urgent availability (conflicting experiences): one owner says they were “always offered same day appointments” when their dog was unwell; another reports being refused an urgent appointment for a collapsed dog and told to call back the next day for one of only two emergency appointments.

•Specific treatments mentioned: cat dental work and an ingrown claw procedure are both cited positively.
•End-of-life support: multiple owners mention professional, informative handling at a difficult time, help arranging cremation, receiving ashes (including an engraved box), and receiving sympathy/condolence cards.
•Errors/competence concerns in some reviews: one owner describes a prescription issue linked to an incorrect weight being recorded, leading to the need for a repeat weigh-in; another alleges rough handling and rudeness during a consult and says the practice later stated the vet had been fired.

Reviews for Totton Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 288 we track in total. Recent reviews may not be representative of overall sentiment.

Oliver Hay

in the last week

Never again! 6 months ago I brought my dog there to see what Is wrong with her and I bought her in! So I bought her in to vets4pets! I had a rude vet who didn't know what she was doing! She dropped my dog and my dog wet her sleve and the rude vet just work out! Anther vet came in and she was nice! But she sad my dog had to be put down! So my dog put down! Then they phoned me and said they fired the rude vet and a couple of weeks later I had a condolences card for sorry for your lost!

Alice Madden-Curtis

a month ago

I love this vet practice. They are kind and caring and happy to help you in an emergency. I have an older cat and she's had her teeth done here and recently an ingrown claw sorted. We unfortunately lost a pet earlier this year and the vet was informative and professional when dealing with us at a very difficult time. The practice sent us a card after which we were very touched by. I appreciate the professionalism and care offered by Vets for Pets Totton as does my cat 😺

Jean Clokie

Fantastic vets and staff always helpful and caring.

Becky H

2 months ago

Pretty incompetent so far, we had a prescription for our cats weight, they gave us the prescription for a large cat but didn't note down the weight and now were unsure the prescription is even correct. Now we've been told we have to take her back for another weighing which is not convenient

catalin marin

Five stars

Rhea Behrends

Gold standard service and care. Thank you Judith, Agatha and the whole vet nurse and reception team for taking such good care of our dog Dusty. We were always offered same day appointments when she was unwell, the communication was excellent, her care compassionate and professional. We felt she was in the best hands and are so grateful for your hard work.

Peter Lodwidge

My husband rang on Thursday 17th July. Our dog was in a collapsed condition. Your website advised this as urgent, contact Vet immediately. We were told no appointment available that day, but to call next day to try and get one of only 2 emergency appointments. We were not permitted to book at that time. Not acceptable! No care in our time of need.

Andre Bressloff

3 months ago

Have had many dogs over the last fifty years. Recently moved to Southampton and am delighted to have found Judith at Vets for Pets. Very professional charges too little, easy to park and get an appointment. Well done Judith. Andre Bressloff

Emma Moger

We've been a customer of vets4pets for 7 years now and cannot fault their service. Our cat recently passed and they were so helpful and attentive with sorting his cremation. We received a sympathy card, and a beautiful package with the engraved box we paid for for his ashes. The advice and support has been amazing and we'd highly recommend this branch.

Sarah Lamont

4 months ago

My dog Toby always gets the best of service, a very prompt and caring service. Very clean practice and great staff. I would recommend this practice