Bitterne Vets4Pets Ltd

Bitterne Vets4Pets Ltd is part of the Vets4Pets group (the website describes practices as “locally owned”). Based on the information available, it appears set up for day-to-day veterinary care (e.g., vaccinations/injections) and end-of-life appointments, with referrals considered when in-house diagnostics aren’t available.

Decision-relevant points mentioned in the latest reviews include

• •A euthanasia appointment described as “smoothly” handled clinically, but with a complaint about being asked to pay part-way through saying goodbye.
• •An anxious dog’s vaccination/injection appointment where a reported ~20-minute wait past the scheduled time made handling harder; the vet was still said to “do a good job” once seen.
• •A complaint that the practice did not have equipment to measure eye pressure for glaucoma assessment, leading to eye drops plus another appointment and then a referral discussion.
• •Multiple reviews raising concerns about being pushed toward repeated or costly tests, and about communication/attitude at reception.

Services

Services and capabilities mentioned in the provided sources include

• •Veterinary nurse training facility (listed in the clinic data).
• •Preventative-care plan: the Vets4Pets website references a “Complete Care Plan” (no clinic-specific inclusions or prices were provided in the summary).
• •Microchipping: the website notes cat microchipping requirements (it doesn’t explicitly confirm this clinic provides microchipping, only that the topic is covered in their advice content).
• •Vaccinations/injections (an injection appointment is described in reviews).
• •Euthanasia (described in a recent review).
• •Eye issues/glaucoma workup: one review states they could not test eye pressure in-house and discussed referral after a trial of eye drops.
• •Diagnostics/testing: several reviewers mention being offered tests (including repeated tests), though the exact types aren’t specified.

Pricing

Specific amounts mentioned by reviewers

• •£58 consultation fee (one reviewer says they were told they’d need another consultation at this price to discuss a second issue).
• •£300 per test (one reviewer’s description of proposed testing costs; the test type isn’t specified).
• •“Over £1000” total bill following emergency treatment and tests, per one review (the reviewer also alleges issues with the diagnosis wording affecting an insurance claim).
• •£120 charge mentioned for using a car park as a non-customer (this is not described as a veterinary fee, but it is a cost associated with a visit in one review).

People

What’s said about staff, with examples

• •Vets: one owner of an anxious dog said the vet “did a good job” giving the injection once they were eventually seen, despite the wait.
• •Reception/front desk: one review describes the staff member handling “suggestions and complaints” as “extremely rude,” and another describes staff as “rude and unwilling to help” in a non-pet-related dispute.
• •Communication during difficult moments: one euthanasia review criticises being asked to pay mid-procedure, saying it felt insensitive.

Reviews

Google rating: 4.0 stars from 488 reviews. “”

• •Warmth vs. rudeness is conflicting: some mention a “warm welcome” and feeling the team “genuinely care,” while others describe reception interactions as rude or lacking empathy/professionalism.
• •Timing and visit flow: one owner reports waiting ~20 minutes past an appointment time, which they say made handling an anxious dog harder.
• •Costs and scope of consults: multiple reviews complain about being asked to book/pay for additional appointments to discuss more than one issue, and about expensive testing being proposed.
• •Equipment/referral expectations: one reviewer was unhappy that eye pressure couldn’t be measured in-house for glaucoma assessment and felt the process led to extra appointments/fees before referral.