Bitterne Vets4Pets Ltd

We recently had to have our beloved dog put to sleep here. And while the whole process went smoothly, I found it shocking that half way through, I was asked to pay for the treatment. I was in the middle of saying goodbye to my beloved pet of 15 years, I was beside myself with all kind of emotions, so this came as a shock. So my friendly piece of advise is to ask customers to pay upfront first if not after in the future as this kind of treatment is uncalled-for. It made me sad that money was more important than my pet and my feelings.

The receptionist who handles suggestions and complaints is extremely rude and completely unfit to deal with customers. The level of care for customers is at an absolute minimum, and there’s a complete lack of empathy or professionalism. A place that treats people this way should never be allowed to serve the public. The owner either doesn’t care about how customers are treated or has no idea how poorly things are being managed.

Always fabulous!!!!!

Always a warm welcome when ever I go. I feel they genuinely care for my dog and me.

My dog gets anxious and said we need to be quick with her when booking. She was fine when first went in but had to wait 20mins after our schedule appointment by which point she knew where she was and wanted to leave so made it harder when we did eventually get in to give her, her injection. Vets did a good job though eventually.

Rubbish company 👎 i made a delivery to them and used their carpark next to Tesco, stopped for 15 minutes after making the delivery and they charged me £120 for using it as I'm not a customer, staff rude and unwilling to help. Clearly a scam, wouldn't use for my pet

Not impressed! No equipment to test eye pressure to help with Glaucoma diagnosis in my Labrador. Hit or miss eye drops for a week and then another appointment(more fees!) to make a referral. Changed this Vet in quick time!

Scam warning. Given 7mins to talk, told categorically by vet not allowed to discuss any other ailment with dog will have to book another £58 consultation and he was late for his lunch !, vet hardly looked at the obvious boil on dogs leg, wanted to send sample off at huge cost when an actual decent vet should have been skilled enough to visually diagnose and suggest proper course of action. We were prepared to be robbed when we went to this Scammer but the attitude and rudeness was disgusting... avoid this place at all costs, money is there only concern

Very disappointed by this practice, I used only once when my dog needed emergency treatment, they only seem to want to offer tests at very extortionate rates (£300.00) a time, once the first tests were carried out, they very quickly suggested a raft of more tests. When the claim for insurance was made, the practice changed its original diagnosis, so that the claim was refused, leaving me with a bill of over £1000.00. I was their client not the insurance company. Beware !