Hedge End Vets4Pets Ltd – Vets in Southampton
Clinic Overview
Hedge End Vets4Pets Ltd is part of the Vets4Pets group and provides routine and surgical veterinary care for common pets, with review examples also including a guinea pig. Available information points to dental procedures under general anaesthetic, neutering/spaying, and other surgery, and the practice is also listed as a Veterinary Nurse Training facility. Recent feedback continues to highlight calm, reassuring care and clear explanations for some owners, alongside some concerns about phone access, billing, and ongoing treatment costs.
Services
- •Surgery and procedures: dental treatment under general anaesthetic, neutering/spaying, and other surgical care. Review examples include a French bulldog’s dental procedure, two kittens being neutered and spayed, and a cat that was seen on a Saturday and operated on the following Monday.
- •Small pet care: reviews include a guinea pig appointment/procedure, suggesting the practice sees small pets as well as dogs and cats.
- •Treatment planning and aftercare: owners mention staff explaining procedures clearly, talking through treatment options and costs, and helping organise medications and dosing timings after treatment. More recent feedback also mentions compassionate support around end-of-life care.
- •Preventive and routine care: the clinic website mentions a Complete Care Plan. Its owner information also covers topics such as cat microchipping, parasites, and dental care.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed, but several recent complaints describe consultation fees, repeat visits, and ongoing medication or prescription costs as expensive.
People
Named team members mentioned by owners include Sarah, Sophie, Charlotte, and Emily.
- •Sarah is praised for clearly and thoroughly explaining a dog’s dental procedure beforehand.
- •Sophie is mentioned positively for gentle handling during a guinea pig appointment/procedure and for talking through treatment options and costs.
- •Charlotte and Emily are named as part of the team involved in a kittens’ neutering/spaying experience that owners found smooth and reassuring.
- •Recent feedback also praises an unnamed vet and nurse for compassionate end-of-life care.
Reviews
Google rating: 4.4/5 from 222 reviews. Recent feedback is mixed overall, with both very positive experiences and some sharper complaints.
- •Positive reviews describe the team as calm, reassuring, kind, and professional, with owners saying they felt less anxious after appointments.
- •Owners report smooth procedures and recoveries, including a French bulldog’s dental treatment and kittens being neutered and spayed.
- •Compassionate handling during difficult and end-of-life appointments stands out in one recent review, which praised the vet and nurse for being gentle and thoughtful.
- •Negative reviews raise concerns about consultation costs, ongoing medication expenses, phone access, appointment delays, and billing communication.
