Hedge End Vets4Pets Ltd

Hedge End Vets4Pets Ltd is part of the Vets4Pets group and provides routine and surgical veterinary care for common pets, with review examples also including a guinea pig case. Available information points to dental procedures under general anaesthetic, neutering/spaying and other surgery, and the practice is also listed as a Veterinary Nurse Training facility. Recent feedback highlights clear explanations and supportive aftercare alongside some newer concerns about responsiveness and ongoing treatment costs.

Services

• •Surgery and procedures: dental treatment under general anaesthetic, neutering/spaying, and other surgical care. Recent examples include a French bulldog’s dental procedure, two kittens being neutered/spayed, and a cat that was seen on a Saturday and operated on the following Monday.
• •Small pet care: reviews include a guinea pig appointment/procedure, suggesting the practice sees small pets as well as dogs and cats.
• •Treatment planning and aftercare: owners mention staff explaining procedures clearly, talking through treatment options and costs, and helping organise medications and dosing timings after treatment.
• •Preventive and routine care: the website mentions a Complete Care Plan. The clinic website also includes owner information on topics such as cat microchipping, parasites, and dental care.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners praise clear discussions of treatment options and costs, while a couple of recent negative reviews describe ongoing medication and repeat prescribing as expensive.

People

Named team members mentioned by owners include Sarah, Sophie, Charlotte, and Emily.

• •Sarah is praised for clearly and thoroughly explaining a dog’s dental procedure beforehand.
• •Sophie is mentioned positively for gentle handling during a guinea pig appointment/procedure and for talking through treatment options and costs.
• •Charlotte and Emily are named as part of the team involved in a kittens’ neutering/spaying experience that owners found smooth and reassuring.

Reviews

Google rating: 4.5/5 from 220 reviews. Recent feedback is mixed overall, with many positive accounts but a couple of more recent complaints.

• •Several owners describe smooth procedures and recoveries, including dental treatment under anaesthetic, kitten neutering/spaying, and a cat surgery case.
• •Communication is a recurring positive theme: owners mention clear explanations before procedures, reassurance during treatment, and practical help with medication plans.
• •Reviews also praise the team’s friendly and gentle handling, including in a guinea pig appointment and a brief recent comment simply calling the staff friendly.
• •A couple of recent negative reviews raise concerns about difficulty getting through by phone, appointment delays, and dissatisfaction with ongoing medication costs and treatment decisions.