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- •Speed can be good in some cases: one reviewer described the service as “very quick and efficient.”
- •Communication and bedside manner are common concerns: several owners say they felt dismissed, rushed, or not listened to, including one account involving a nervous rescue puppy. - Costs and trust are recurring issues: multiple reviews describe the clinic as expensive or overly focused on charges, with complaints about repeat testing, treatment recommendations, and inconsistent answers around prescriptions. - Support is viewed unevenly: one owner appreciated the same-day euthanasia appointment and separate entrance but strongly criticised being asked for payment before the procedure, while another reviewer said the nurses and reception staff were lovely and caring.
Pet Vet says it operates fully equipped clinics providing routine and emergency healthcare for small animals, with out-of-hours emergencies handled by VetsNow when the clinic is closed. Recent feedback remains mixed: some owners describe straightforward routine care, good aftercare, and supportive help with longer-term conditions, while others report difficult consultations and feeling pushed toward extra tests or treatments. Reception and front-desk interactions are often praised even in otherwise negative reviews.
Our Score (49/100)
- •Compassionate end-of-life care is a recurring theme, with several owners describing respectful support when pets were put to sleep or cared for in their final moments. - Treatment and surgical care are reviewed well, including a cat C-section that “went to plan,” a dog operation, and treatment that helped a poorly dog recover within a few days. - Day-to-day service is often praised, with comments about polite phone manner, appointments running on time, and nurses taking time to listen.
Unicorn Vets Park Surgery is part of the wider Unicorn Vets practice and is owned by IVC Evidensia. The surgery offers routine companion-animal care, with dogs, cats and rabbits specifically mentioned, and some clients say they are sometimes seen at another Unicorn branch when Park Surgery is fully booked. Website information also lists a Pet Health Club® Plus plan with consultations included, a video-vet service, and a 7 days’ notice requirement for food or medication orders.
- •Recent comments continue to praise the clinical side of the practice, with reviewers describing the vets as amazing and one cat owner calling their experience exceptional. - Preventative care gets positive mention, especially flea treatment, which one reviewer said was the best they had used. - The clearest criticism is around administration for the flea and tick subscription, including needing to call to order it and not receiving a text or email when it arrives.
- •Several owners describe the team as kind, caring, friendly, and trustworthy, with one reviewer saying the experience was a clear improvement over a previous chain vet. - Handling of nervous pets is a recurring theme, especially taking time and avoiding a rushed approach. - Puppy owners speak positively about first vaccinations, weigh-ins, treats, and support with early questions.
Orchard Vets in Southampton is part of the Unicorn Vets group and is owned by IVC Evidensia. The practice offers routine and urgent care, alongside Pet Health Club® Plus with consultations included, plus Video Vet and online pet advice. Client feedback highlights clear explanations, calm handling of anxious pets, and supportive reception staff, though a small number of recent comments describe poor advice and a rushed consultation.
Examples mentioned in reviews
- •Support alongside a primary-care vet for chronic/complex problems such as arthritis and mobility issues, degenerative myelopathy, epilepsy, skin allergy, and liver/heart concerns
- •Laser treatment mentioned in combination with acupuncture for degenerative myelopathy
- •Remote support described via Zoom calls and text messages
- •Blood sampling mentioned in one appointment, with next-day results reported
Vets 2 Your Pets is a mobile veterinary service in Southampton focused on in-home appointments, which may suit pets that find travel, waiting rooms, or carriers stressful. Its website presents it mainly as a service for routine and planned care delivered at home, alongside at-home euthanasia, rather than a true emergency home call-out provider. Ownership is not stated.