Southampton PDSA Pet Hospital, The Joan Stainer Centre

Southampton PDSA Pet Hospital (The Joan Stainer Centre) is part of PDSA (a charitable provider), and the website describes it as offering free and low‑cost veterinary care to pets in need. Recent reviews repeatedly mention end‑of‑life support (including putting pets to sleep) delivered with a respectful approach, as well as surgical care such as a cat C‑section and a dog operation. Practical details owners highlight include appointments running on time and a sense that staff take time to listen rather than rushing.

Services

Based on the website summary and the latest reviews, owners mention

• •Free and low‑cost veterinary care (as stated by the clinic website).
• •Surgery, including a cat C‑section and a dog operation (reviews).
• •Treatment for acute illness (a dog given treatment that “worked in a few days”) (review).
• •Euthanasia / end‑of‑life care (multiple reviews describe being supported when pets were put to sleep or in their last moments).
• •Parasite treatment (one owner mentions picking up flea treatment) (review).
• •Veterinary nurse training facility (structured clinic data).

People

Individual staff members aren’t named in the information provided, but reviewers consistently describe

• •Compassionate support during euthanasia and bereavement, with multiple owners saying staff were respectful and helped them through difficult goodbyes.
• •Good communication at first contact, including “polite & compassionate” telephone manner and being seen the following day (review).
• •Not feeling rushed, with one long‑term client saying nurses “take time to listen to our concerns and help” (review).

Reviews

4.7 stars from 850 reviews. - End‑of‑life care is a recurring theme, with several owners describing compassionate support when pets were euthanised or in their final moments.

• •Surgical and treatment outcomes are mentioned positively, including a cat C‑section that “went to plan” and treatment that improved a dog’s condition within a few days.
• •Organisation and communication: reviews mention appointments being on time, and staff listening carefully.
• •Access can be difficult by phone: one reviewer says it can be “really hard to call them,” while also noting that in an emergency they were “fabulous.”