Pet Vet, located in Southampton, currently holds a Google Maps rating of 3.7 stars based on 159 reviews, which provides a reasonably broad data set for evaluation. However, the recent written reviews paint a concerning picture, predominantly featuring negative experiences.

The five detailed reviews available, all rated at one star, highlight significant dissatisfaction with the clinic’s services. Customers have reported issues ranging from poor communication and delays in procedures to perceived unnecessary and expensive treatments. Several reviews express frustration with the clinic's handling of routine and emergency procedures, which have left pet owners feeling unheard and financially exploited. There is a recurring theme of dissatisfaction with the professionalism and empathy displayed by the staff, with one reviewer noting a lack of compassion in their interactions. Another customer mentioned significant cost discrepancies for similar services when compared to other local veterinary providers.

While some reviewers acknowledged the kindness of the veterinary nurses and receptionists, the overall sentiment suggests a need for improvement in communication, transparency, and customer care. The lack of email contact for follow-up exacerbates these issues, making it difficult for clients to seek clarifications or express concerns effectively.

Given the disparity between the numerical rating and the detailed reviews, potential clients might consider these experiences when choosing veterinary care, prioritizing clinics with higher satisfaction scores and more favorable written feedback.