Left the practice after many years after a series of poor appointments where I didn’t feel my dog was treated right, then on one occasion one nurse proudly told me she used a figure-8 head collar on her dog (horrific device! People should try on these things themselves before putting them on their dogs!), and another time another nurse/vet paraded her dog through reception on a choke lead. If they treat their own dogs this badly, no way was I taking mine back.

My little chug Paris is so sociable and friendly but also a little nervous and looks to get reassurance through affection. She was recently spayed and I had been so nervous that being in a crate after surgery she would get bad anxiety. When I collected her I was shown videos of how much attention and love she had received (along with sitting on people’s laps during the daily team meeting getting lots of cuddles, rather than left in her crate) I was so so grateful for this, she seemed so happy and at ease. Huge thanks to her nurse Briony and the rest of the team at Companion Care Shirley, Southampton you are true treasures!!

Had my German shepherd registered here for a couple years. She sadly had to be put to sleep last week at the age of 12 years after her back legs gave out. From the initial call to seeing a vet, it took 35 minutes, the lovely gentleman who saw us cleared his morning schedule to be with us, talk us through everything, gave us time to be with our Riley before it all happened and let us stay with her for as long as we needed. The team were so caring, polite and professional. I can't thank them enough for helping us through this difficult time. I would never go anywhere else in terms of vets and cannot recommend them enough.

I phoned at 18:00 as I had come off work and my usual vets close at this time. My dog was accepted as long as I arrived in the time slot provided as they close at 19:00. The staff member who answered my call was good with my nervousness and dealt well with my queries. My dog was seen in five minutes of me arriving at the vets. Dr. Cave is very nice and cared about my dogs comfort during the appointment. He was very happy to explain what he thought was going on and how to administer the medication prescribed and what exactly the medication does. He also explained what I could do depending on how my dog’s wound heals. He was very kind and patient and made sure to talk to me and my partner during the appointment so we were both included in my pets care.

Both Ruth and Alice are amazing vets - so gentle, kind and thorough with everything they do. Great at answering any questions, follow ups and genuinley care about the animals they see. Always taken care of well by the receptionists and the nurses behind the scenes too, wouldn't take my pets anywhere else